Program administrator Jobs in Toronto, ON

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The Operations Officer is responsible for the accurate and timely execution of day-to-day banking operations while ensuring compliance with regulatory requirements, internal controls, and service standards. The role supports customer account administration, transaction processing, reconciliations, record maintenance, regulatory reporting, and risk management activities. The incumbent works closely with customers and internal stakeholders to resolve operational issues and contributes to system enhancements and continuous process improvement initiatives.

Key Responsibilities:

• Process corporate deposit account activities, including transaction requests, incoming and outgoing cheque clearing, cashier's orders, certified cheques, BAI file processing, account sweeps, term deposits, and account servicing requests.
• Maintain customer accounts, including account opening, closure, maintenance, and documentation validation.
• Prepare client documentation, including account statements, transaction confirmations, and required reports.
• Perform end-of-day verification, account reconciliations, and transaction balancing activities; investigate and resolve discrepancies, exceptions, and outstanding items.
• Prepare daily and monthly operational reports and key performance indicators (KPIs) for management.
• Complete quality assurance reviews to ensure compliance with AML, risk management, and regulatory reporting requirements.
• Prepare and submit reports in accordance with CDIC, FINTRAC, and other regulatory requirements.
• Participate in process improvement initiatives, User Acceptance Testing (UAT), and operational change projects.
• Communicate effectively with customers and internal stakeholders to resolve operational inquiries and transaction-related issues.
• Support the development and maintenance of operational procedures while promoting a culture of continuous improvement and operational excellence.

Qualifications:

• The ideal candidate should have minimum 1 year's experience in Accounting or Banking and Finance.
• Strong Leadership and analytical skills
• A strong communications skill, pleasant telephone manners, is able to speak to all levels within the organization and to a diverse group of stakeholders.
• Excellent working knowledge of Microsoft’s Access,Excel, Word, PowerPoint and Outlook.
• An ability to work well with others and understand customers’ needs.
• An ability to work in a fast paced environment.
• A quick learner and attention to details

Education:

• Bachelor’s degree in Business or Banking and Finance courses, or a closely-related discipline, or an equivalent combination of formal education and experience

The job description and related application pertains to an opportunity with either MUFG Bank, Ltd., Canada Branch (“MUFG Bank Canada”) or MUFG Securities (Canada), Ltd. (“MUFG Securities Canada”). The job description relates to the general nature, scope, quantity and quality of work contemplated for the position. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent. The receipt of an application by either MUFG Bank Canada or MUFG Securities Canada, as applicable, does not imply or guarantee employment.Each of MUFG Bank Canada and MUFG Securities Canada is an equal opportunity employer.•As a federally regulated entity, MUFG Bank Canada is required to comply with applicable laws which prohibit discrimination based on protected grounds and which require accommodation to individuals in accordance with the requirements outlined in the Canadian Human Rights Act and the Canada Labour Code. Where MUFG Bank Canada obtains information relating to protected grounds under the Canadian Human Rights Act as part of the application process, it does so to monitor and otherwise evaluate its own compliance with such legislation and associated regulatory requirements; MUFG Bank Canada does not use such information for decision making purposes relating to the position contemplated in this application.• As a provincially regulated entity, MUFG Securities Canada is required to comply with applicable laws which prohibit discrimination based on protected grounds and which require accommodation to individuals in accordance with the requirements outlined in the Human Rights Code (Ontario) and the Employment Standards Act (Ontario). Where MUFG Securities Canada obtains information relating to protected grounds under the Human Rights Code (Ontario) as part of the application process, it does so to monitor and otherwise evaluate its own compliance with such legislation and associated regulatory requirements; MUFG Securities Canada does not use such information for decision making purposes relating to the position contemplated in this application.