Program administrator Jobs in Toronto, ON

Job Description

What is the opportunity?

The Benefit Payment Operations team has an opportunity for a Senior Administrator who will report to the Director and act as a subject matter expert to Benefit Payment Administrators and other business units as required.
In this role, the Senior Administrator processes complex transactions, provides technical expertise, supports continuous improvement, projects and training. You will have the opportunity to influence outcomes and help the organization evolve

What will you do?

• Handle or support complex transactions or files including but not limited to the following:

  Wire payments, lump sum payments, stop payments, reissues, recalls, garnishments, reversals, exemption requests, overpayment letters, journals

  Year to date adjustments and year end activities

  Reconciliation and remittance of funds.

• Support the clearing of outstanding breaks.

• Provide direction to BenPay Operations team as required on complex matters.

• Lead or assist with continuous improvement, projects and testing as required.

• Lead or assist with issue investigation and resolution.

• Lead or support training, cross training and documentation.

What do you need to succeed?

Must Have

• 1-3 years of relevant work experience (preferably in Pensions/ Benefit Payment System and Operations)

• Strong collaboration, organizational and time management skills

• Excellent knowledge of MS office (Word, Excel, PowerPoint)

• Superior communication skills – written and oral

• Client focus and ability to meet deadlines

Nice to Have

• Ability to interpret written client instructions and perform data entry

• Experience working on projects

• Investigation and Issue resolution

• Process documentation and training

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Access to a variety of job opportunities across business and geographies

Job Skills

Active Learning, Adaptability, Adapt Quickly, Always Learn, Business Appraisals, Business Process Documentation, Complex Transactions, Critical Thinking, Customer Service, Data Analysis, Decision Making, Driving Continuous Improvement, Effectiveness Measurement, Highly Resourceful, Microsoft Excel, Operational Delivery, Payment Handling, Problem Solving, Process Improvements, Project Requirements, Project Testing, Reconciliations (Inactive), Team Collaboration

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-22

Application Deadline:

2026-05-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$55,000.00 - $90,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.