Application Administrator

Artificial Intelligence. Actual Impact.

At Docebo AI isnt just a buzzword - its how we help teams move faster perform better and focus on the work that actually matters. Our learning platform is built with smart time-saving tools that personalize training cut the busywork and make learning feel like less of a chore (and more of a superpower).

Were building the future of learning and were doing it with a team that loves to challenge the status quo. If youre excited by the idea of using AI to make work-life better for real people - not just in theory - youre in the right place.

Still thinking it over At Docebo values arent just posters on the wall they show up in how we work every day. We lead with what we call the Docebo Heart : we trust each other assume positive intent and make space for the differences that make our team stronger.

So what are you waiting for Join 900 Docebians around the world and help us reinvent the way people learn.

About the Opportunity :

The Application Administrator plays a significant role in managing and optimizing Docebos corporate technology environment. This role focuses on maintaining improving and ensuring the smooth and secure operation of our IT systems with an emphasis on security automation and user experience. As a core member of the IT department you will work closely with other IT professionals the security team and office management to support enhance and strategically develop the organizations technological infrastructure. The role will also contribute to the team by assisting in the mentorship of junior team members.

Responsibilities :

Administer and Maintain IT Systems : Oversee the daily operation and maintenance of core IT systems including identity and access management (IAM) through Okta mobile device management (MDM) via Mosyle and Intune and Google Workspace.

Implement and Manage Automation Workflows : Lead the implementation and ongoing management of automation workflows particularly using Okta workflows to improve efficiency and reduce manual processes.

Monitor System Health and Performance : Implement and manage monitoring tools and processes to track system performance availability and security ensuring timely identification and resolution of issues.

Manage IT Assets : Act as a key owner of the corporate IT asset management inventory ensuring accurate tracking maintenance and lifecycle management of hardware and software assets.

Support and Collaborate with Teams : Provide technical support and act as an escalation point for the Service Desk team. Collaborate closely with the IT security and office management teams to ensure smooth operations and address any issues.

Service Desk Management : Manage and resolve IT issues including ticket queue management user support and network maintenance while ensuring clear documentation.

Incident Response : Serve as an incident coordinator during IT-related incidents ensuring swift and effective resolution to minimize downtime and disruption.

Document and Share Knowledge : Develop and maintain comprehensive documentation for IT systems processes and workflows to support knowledge sharing and future growth.

Contribute to Security Initiatives : Work alongside the security team to review systems and applications identify vulnerabilities recommend improvements and implement security measures.

Requirements :

Typically 5 years of relevant work experience.

Experience in IT administration with a focus on cloud-based services IAM MDM and automation workflows.

O365 and / or Google Workspace Administrator experience.

IAM Administrator Experience (eg. Okta Active Directory Azure Active Directory).

Ticketing System Administration (eg. Atlassian ServiceNow FreshService).

MDM / UEM Administrator Experience (eg. JumpCloud Miradore NinjaOne).

Familiarity with scripting languages such as Bash PowerShell or Python for automation and troubleshooting.

Our Total Rewards Philosophy

Recognizing and rewarding the outcomes and behaviours that shape the future of learning.

Our Total Rewards Philosophy centers around three core areas to reward and care for our People :

Rewarding Impact : We lead with competitive pay to reward the impact skills and traits that fuel our success.

Fostering Holistic Wellbeing : We care deeply about and invest in the whole person with programs that support our peoples physical mental and financial well-being.

Empowering Our Talent Culture : We build a culture of trust and empowerment by designing our rewards and benefits with transparency equity and flexibility enabling our people to do their best work and stay for the long haul.

Benefits & Perks

Generous Vacation Policy plus extra floating holidays to use for religious or cultural events that matter to you

Employee Share Purchase Plan

Career progression / internal mobility opportunities

Four employee resource groups to get involved with (the Docebo Womens Alliance PRIDE BIDOC and Green Ambassadors)

About Docebo

Here at Docebo we power learning experiences for over 3000 customers around the world with our easy-to-use AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs ( TSX : DCBO & NASDAQ : DCBO ) been recognized as a Top SaaS e-learning Solution and are growing exponentially in the process.

Docebo is a global company with offices in North America EMEA APAC and more. Our people believe in six core values simply defined and manifested in everything we do - Innovation Simplicity Accountability Togetherness Curiosity and Impact. If this sounds like you now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race colour religion sex (including pregnancy gender identity and sexual orientation) national origin citizenship status age disability genetic information or any other category protected under applicable law.

As a federal contractor Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to The email should also include the position youre interested in.

Required Experience :

Unclear Seniority

Key Skills

SQL,Active Directory,data integrity,Application Issues,PowerShell,Windows,Linux,Sharepoint,Java,Troubleshoot,Procedures,Setup,Technical Support,UNIX,Application Support

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1