Dispatch manager Jobs in Toronto, ON

Advanced Utility Systems, a Harris Computer company, is seeking an experienced Product Manager to drive the success of CIS Infinity, our Customer Information System and Utility Billing platform. CIS Infinity is a mission critical product at the heart of our software portfolio, supporting customers operating in complex, regulated environments.

This role sits at the intersection of business, customers, and engineering, with end to end accountability for product strategy, roadmap, and direction. Reporting into R&D leadership, the Product Manager will translate market needs, regulatory requirements, and customer insights into clear product priorities, while partnering closely with Engineering, Architecture, QA, Sales, Customer Success, and Support.

This role welcomes candidates anywhere in Greater Toronto Area. Travel is required as needed, approximately 30 to 40%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.

Salary: 90K – 110K

What your impact will be:

• Define and execute a clear product vision and multi year roadmap aligned with market needs, regulatory requirements, and company strategy.

• Translate customer feedback, usage data, and competitive insights into clear product priorities, business cases, and investment decisions.

• Ensure the platform delivers measurable customer value while meeting security, performance, scalability, and regulatory expectations.

• Partner cross functionally with Engineering, Architecture, QA, Sales, Customer Success, and Support to align product direction with execution.

• Influence architectural and technical decisions to support long term product sustainability, extensibility, and operational excellence.

• Drive customer adoption, satisfaction, and retention through well designed, outcome focused product solutions.

• Leverage modern analytics and AI tools to accelerate product discovery, research, and documentation while maintaining strong product judgment.

What we are looking for:

• 5+ years of Product Management experience in B2B or enterprise software environments.

• Proven ability to define product value and priorities, deciding what to build and in what order to achieve business outcomes.

• Strong business and market acumen, with the ability to understand customer needs, industry dynamics, and competitive landscape.

• Demonstrated experience using customer feedback, product data, and market inputs to inform roadmap and prioritization decisions.

• Practical fluency with modern AI tools as an assistive capability for discovery, analysis, and documentation.

• Strong stakeholder management and communication skills, with the ability to influence without authority and clearly articulate trade offs and priorities.

• Ability to navigate complexity, risk, and dependencies in regulated, high volume, enterprise environments.

• Bachelor’s degree in Business, Engineering, Design, or a related field. Experience in utilities, telecommunications, or other regulated industries is an asset.

What would make you stand out:

• Experience with Customer Information Systems, utility billing, or other regulated industry platforms.

• Domain exposure to utilities, energy, water, telecom, or public sector organizations.

• Experience leveraging AI tools to identify market trends, customer insights, and product differentiation opportunities.

• Experience working with cloud native platforms, APIs, and complex integrations.

• Background supporting enterprise sales cycles, RFPs, and large scale customer implementations.

• Ability to balance near term delivery commitments with long term platform evolution and technical sustainability.

What we can offer:

• 3 weeks' vacation and 5 personal days

• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment

• Employee stock ownership and RRSP/401k matching programs

• Lifestyle rewards

• Remote work and more!

About Advanced Utility Systems:

We are a software company building mission‑critical platforms for customers operating in complex, regulated environments. Our Customer Information System and Utility Billing products sit at the center of our customers’ operations, handling sensitive data and high‑volume transactions every day.

We value strong product thinking, technical excellence, and close collaboration between R&D and the business. Joining our team means working on products that matter, with people who care deeply about quality, impact, and long‑term success.

About Harris:

is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

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