Dispatch manager Jobs in Calgary, AB

Fort Garry Industries is Canada’s leading supplier of aftermarket parts, trailers, equipment and service to the Canadian Heavy Duty Truck & Trailer Transportation Industry.

We provide parts for trucks and service to major truck and trailer fleets, repair shops, mobile repair, construction, waste management, bus fleets, utility companies, the agriculture community, tire shops, municipalities, and mining operations.

We are a one-stop shop in the heavy-duty industry for parts for trucks and are dedicated to offering the best customer service to our customers.

Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider.

With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success! Joining FGI means being part of a forward-thinking team shaping the future of the transportation industry.

Our CALGARY BRANCH has an exciting opportunity for a WAREHOUSE MANAGER to join our team!

What You Will Do:

The Warehouse Manager is responsible for overseeing the safe receipt, storage, retrieval, packing, and timely dispatch of warehouse inventory while directing staff to follow policy and procedures. You will work with your team members to deliver a high-quality customer experience that exceeds customer expectations through the following tasks:

• Successfully lead our warehouse operations and support the branch logistics, shipping, and inventory controls while providing exceptional customer service.

• Manage a team of 8-12 people consisting of shipper receivers, parts handlers, and delivery drivers through coaching, mentoring, training, and continuous improvement initiatives

• Communicate clearly and professionally with customers, warehouse staff, and management

• Inspect warehouse equipment and racking; arranging repairs as needed

• Process special order product returns and warranty claims

• Uphold and embody FGI Customer Service Standards and Core Values with customers, colleagues, and stakeholders

• Champion FGI's safety culture by performing all duties within established procedures and practices

• Other duties as assigned

What We Require:

• Two (2) years of warehouse management experience combined with five (5) + years of progressive experience in a warehouse environment is required

• Experience in aftermarket parts or heavy-duty parts is preferred

• Experience in inventory management and warehouse equipment (forklifts, RF scanners) is preferred

• Must meet the physical requirements: Occasionally lift to 75 – 100lbs, frequent standing and walking, reading small print and numbers.

• Strong people management skills – you thrive on building successful teams

• Exceptional problem-solving skills — you don’t just spot issues, you fix them fast.

• A team player with a no-excuses attitude — you do what it takes to get the job done right.

• Strong follow-up and accountability mindset — you don’t let issues slide.

• Excellent Customer Service skills – you exceed the expectations of internal and external customers

• Highly organized with a keen attention to detail — accuracy and documentation are essential to success in this role.

• Must have open availability including Saturdays

What We Offer:

• Competitive Wages -PLUS Yearly bonus!

• Great Benefits -Health, Dental, Vision, and much, much more

• RRSP Matching

• Health Spending Account

• Paid sick days and Short-Term Disability Benefits

• Discount on gym membership

• Retirement Perks

• And an overall great place to be!

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.