Dispatch manager Jobs in Edmonton, AB

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you love a physical job that will keep you busy?

Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

• Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
• Field incoming calls from TGS technicians and contractors and national support call center
• Following up with technicians, call center and customer questions or concerns via e-mail or outbound calls
• Assisting TGS technicians with service issues, payment issues and system issues
• Assisting with the follow up and action of service events such as scheduling and routing the technician’s calls
• Maintaining of the service events that need to be action by the technician, warrantor, admin team and call center
• Investigating and resolving aged service events
• Applying credits to parts that have been returned to the supplier
• Maintain up to date knowledge of new policies, procedures, and products

Qualifications

• Previous experience in an admin, shop or customer service environment required
• Professional phone etiquette and empathy for sensitive circumstances
• Utmost discretion with confidential customer information
• Excellent data entry and keyboarding skills.
• Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
• Strong attention to detail.
• Superior organizational, and multi-tasking skills.
• Strong analytical and decision-making skills.
• Strong desire to take ownership and accountability of task completion.
• Intermediate knowledge in Microsoft Office, particularly Excel, Word, PowerPoint and Access
• Ability to work effectively with and without supervision
• Experience in the Furniture or Appliance/Electronic industry is an asset
• High School or Equivalent is required

Why Trans Global?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at