Coordinator Jobs in Burnaby, BC

Position Summary:

OB Coordinatorposition available for our busy Salmon Creek Medical Clinic. This position is full-time Monday through Friday, 8:00 am to 5:00pm. The OB Coordinator is responsible for carrying out the primary functions of OB tracking, which begins when the pregnancy is confirmed and continues through the first six weeks of postpartum support. The OB Coordinator will participate in daily huddles, identify the patient's needs according to protocols, and provide point of care services and education. The OB Coordinator will work closely with the patient and clinical team members to ensure that all clinical measures are addressed in a timely manner.

The OB Coordinator is responsible for enhancing quality and patient-centered care at Sea Mar Community Health Centers and integration with other Sea Mar and external services as needed. This position will provide excellent customer service by using active listening skills, greeting and providing all care and services to patients in a professional and sincere manner. The OB Coordinator will make each patient their priority when providing services and assisting them to meet their individual needs.

Essential Duties and Responsibilities

The following is a list of duties and responsibilities: Other duties may be assigned

• Perform the prenatal intake and obtain past medical history
• Document the information gathered during the intake process into the EPIC
• Provide updates and information in regards to shared OB and MSS clients when relevant or requested by providers
• Assist patients with management of their pregnancy and link patients to social support services
• Perform all duties assign by Supervisor (referrals, scheduling, phone calls, assist MSS groups, letters).
• Participate in weekly interdepartmental meetings such as the MSS meeting and the OB provider meeting
• Manage the referral process for regular and specialty referrals from scheduling, tracking, and ensuring patient attendance.
• Complete the prenatal contract and paperwork with client and provide a brief orientation of services at their intake appointment.
• Send letters and perform follow-up phone calls to patients for planned visits.
• Advocate for patient services with community, social service, and medical providers.
• Connect patients to Sea Mar and non-Sea Mar resources as appropriate and track all resources available to patients. These services may include but are not limited to insurance enrollment, preventive health services, behavioral health, dental, and care management.
• Track patient's adherence with plan of care in electronic and communicate outcomes to providers.
• Prepares monthly reports for provider meetings and monthly updated reports of the prenatal panel.
• Ensures OB Database is updated on a regular basis when in knowledge of deliveries, transfer of care, miscarriages/terminations of pregnancy, changes to EDD and changes of Provider.
• Other duties as assigned by supervisors

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work independently, prioritize workload, and meet deadlines.
• Must have critical thinking skills and maintain confidentiality.
• Excellent organizational skills and ability to handle a variety of tasks simultaneously.
• Knowledge of medical terminology and/or behavioral health topics.
• Strong decision making and prioritization skills.
• Ability to work respectfully and professionally with the community, patients, families and staff.
• Able to work effectively in a multi-cultural environment with a diverse population.
• Sympathetic, mature, responsible, and reliable.
• Strong patient engagement, interpersonal, and communication skills and ability to establish a therapeutic relationship with the patient.
• Knowledge of the Patient-Centered Medical Home Model and motivational interviewing skills a plus.

Knowledge, Skills and Abilities

• Knowledge of evidence-based standards of care for obstetric care issues.
• Knowledge of and proficient in Microsoft Word, Excel, Power Point, and Outlook.
• Ability to utilize and document relevant patient information the Electronic Health Record.
• Knowledge of community resources.
• Ability to work in a fast paced community health care setting.
• Ability to think analytically and problem solve in a multidisciplinary team and independently.
• Ability to deal effectively with difficult people and situations.
• Ability to communicate effectively with diverse communities.
• Ability to manage time effectively and prioritize tasks.
• Ability to analyze patient care data.
• Ability to identify client learning needs and to assess client's knowledge, skill level and readiness for learning.
• Ability to maintain the privacy and security of sensitive and confidential information in all formats including verbal, written and electronic; and adhere to policies and procedures related to local, state, and federal privacy requirements.
• Excellent communication and customer service skills.
• Critical thinking skills.
• Ability to understand and implement process improvement activities.
• Bilingual English/ Spanish or English/Russian preferred.

Reasoning Ability

• Must be able to work independently, use good judgement in the in the performance of duties, have good problem solving skills and be open to change processes.

Education and/or Experience:

• High school diploma and continued education in areas of health or social services, or at least one year of experience in those areas.
• 2 years' experience in a health and human services setting is preferred.
• This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.