Workforce manager • edmonton ab
DBA Derrick Chrysler Dodge Jeep Ram Fiat.Comprehensive Health Benefits: Full medical, dental, and vision coverage for you and your family.Future Security: Corporate RRSP program to help you hit you... Show more
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Company:
2724772 Alberta Ltd./DBA Derrick Chrysler Dodge Jeep Ram Fiat
Comprehensive Health Benefits: Full medical, dental, and vision coverage for you and your family.
Future Security: Corporate RRSP program to help you hit your long-term financial goals.
Family Support: Paid maternity top-up benefits and family-focused policies.
Exclusive Employee Perks: Discounts across vehicle inventory, service, and parts.
Your Roadmap to Success
As Service Manager, you will run the fixed operations strategy and set the standard for service quality:
Lead & Mentor: Recruit, coach, and inspire a team of Service Advisors, Technicians, and support staff to achieve top-tier productivity and customer retention.
Drive Operational Excellence: Manage day-to-day workshop flow, monitor shop capacity, optimize labor efficiency, and oversee warranty management.
Elevate Customer Satisfaction: Maintain high CSI/Net Promoter Scores by embedding a customer-first mindset throughout the entire service lane and resolving elevated customer concerns with professionalism.
Financial Oversight: Manage departmental P&L, forecast revenue, set performance KPIs, and track profitability metrics to hit shop goals.
Cross-Department Collaboration: Partner with Sales, Parts, and General Management to ensure seamless vehicle reconditioning and cross-department success.
Qualifications That Hit the Gas
Proven Leadership Experience: Minimum 3+ years of experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor in an automotive dealership.
Strong Business Acumen: In-depth understanding of dealership metrics (shop efficiency, warranty administration, and P&L management).
Process-Driven Mindset: Sharp organization with the ability to optimize processes in a fast-paced environment.
Valid Driver’s License: Acceptable driving record required.
Ready to Take the Wheel?
Don't wait for opportunity; lead it. Apply today and build the future of service with Derrick Chrysler Dodge Jeep Ram FIAT!
#INDHP
At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.
Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.
