Workforce manager Jobs in Calgary, AB

Job Description

POSITION SUMMARY: Reporting to the Regional Sales Manager this position is responsible for managing the overall day to day operations of the Ply Gem Canada Calgary branch including P&L responsibility, sales revenue, service and distribution operations and associate training and development.

GENERAL RESPONSIBILITIES:

• Ensure all employee training is up to date, all safety practices are understood, and consistent safety practices are applied.
• Oversee branch operations for profitability
• Responsible for achieving branch sales targets
• Manage general office functions such as Accounts Payable, Credit & Collections, order entry, customer service, etc.
• Focus on overall sales channel performance, constantly looking for ways to improve client satisfaction according to agreed upon Key Performance Indicators (KPI’s).
• Monitor misc. categories such as RGA’s, Credits, DSO’s, Change Orders etc., and address root cause issues with corrective actions as necessary
• Work closely with Regional Sales Manager in planning and developing strategies and implementing programs to ensure effective selling, promotion, customer education and seamless customer service and satisfaction
• Monitor pricing and discounts to maximize opportunities
• Manage the daily activities in the branch including customer relationships
• Develop and maintain positive relationships with Ply Gem Canada customer base
• Knowledge and communication of Ply Gem Canada policies and procedures
• Approve all expenses and credits relating to the branch
• Effectively communicate corporate goals and objectives to staff
• Conduct branch meetings as required
• Oversee the warehouse and freight and manage inventory to ensure sufficient turns are achieved.
• Responsible for the hiring, orientation, training and development of all staff.
• Ensure Ply Gem Canada branch facilities and equipment are kept in a clean and safe condition
• Complete knowledge of all Ply Gem Canada products and their functions
• Foster a proactive and positive working environment to enhance Ply Gem Canada Branch operations
• Work with senior management and other departments towards the development of products and processes that will maximize future opportunities for the company as a whole.
• Responsible for efficiencies and continuous improvement initiatives.
• Responsible for security of the facility and all contents; this would include any existing outside storage areas.
• Perform other duties as necessary.
• Occasional travel within Canada may be required

Qualifications

• Bachelor’s degree or equivalent industry experience – preferably in Business Management
• 2-5 years of previous management or supervisory experience – preferably in the construction industry
• previous P&L responsibility
• Proven leadership skills
• Effective written and verbal communication skills

Additional Information

This is a full-time, on-site position based at Ply Gem Canada, 7140 40 Street SE, Calgary, AB.

Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.