OPERATIONS ANALYST, WORKFORCE PLANNING (HYBRID)

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, our

founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health

by forgoing her own medicine to pay for her sick daughter’s prescription. He

knew there had to be a better way. So, he introduced North America’s first

prepaid drug plan, and GreenShield was born as a not-for-profit with a mission

to support better health for all Canadians.

We aren’t just a health and benefits company. We’re

the only not-for-profit social enterprise that brings worlds of coverage and

care together, all in one place.

We’re noble challengers, purposefully building a better

way and we need the best people to help us create a more holistic approach that

takes care of the mind and body.

Our mission is to create better health for all

Canadians, and we know that starts with our employees.

THE

ROLE IN A NUTSHELL

As the Operations

Analyst, Workforce Planning you will play a critical role in enabling

data-driven decisions by developing robust, bottom-up capacity models. Your

work will directly inform resource planning, process optimization, and

operational efficiency initiatives across the enterprise (Time frame 1-3 years

outlook).

This role is

ideal for someone who thrives in building data-rich environments, understands

operational workflows, and can translate granular activity data into actionable

insights and models that drive workforce and process planning. You will partner

closely with business units and CI leads to gather inputs, analyze trends, and

build scalable forecasting tools.

Capacity

Modeling & Analysis (60%)

• Build and maintain detailed bottom-up capacity models using activity-based inputs, volume drivers, time standards, and productivity benchmarks.
• Collaborate with front-line teams to gather task-level data (, time studies, volumes, transaction frequency).
• Develop models to simulate multiple demand and resourcing scenarios.
• Ensure models reflect real-world operations and adjust assumptions as needed.

Data

Collection & Visualization (20%)

CI

Project Support & Reporting (15%)

Stakeholder

Collaboration (5%)

WHO WE'RE LOOKING FOR

NICE TO

HAVE

THE CULTURE

We believe a career should be meaningful. Not just a

means to earn a living. Our culture is one where everyone's voice is heard and

valued. Because that’s what it takes

to create better health for all. We dare to challenge the status quo. And we’re

driven by people who have challenged theirs. We believe that your

workplace should empower you to be the best version of yourself. That’s why we provide a

place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are

critical to our overall success. Inclusivity makes us a stronger, smarter and

more informed organization. Being intentionally inclusive of diverse

backgrounds, perspectives and experiences will enhance our company culture to

positively impact how we support our communities. A career at GreenShield isn’t just about personal

achievements, it's about making a
difference together.

Here’s to Better Health for All!

FEW MORE DETAILS

Proficiency in English is required

for this position. As part of this role, you will be required to communicate

with colleagues or customers who use English as their primary language. By requiring English proficiency for this

position, we aim to ensure that our employees can excel in their roles,

collaborate, and communicate effectively, and contribute to the success of our

organization.

GS supports diversity, equity and

inclusion in our teams and communities, and we value the unique contributions

made by all. Even if your experience doesn’t align perfectly to every

requirement, we invite you to apply. We encourage applications from

all candidates and will accommodate needs under human rights legislation

throughout all stages of the recruitment and selection process. Please let us

know of any accommodation through . Information received relating to

accommodation will be addressed confidentially.

Providing this information gives

GS consent to use your personal information to assess your suitability for

specific positions, future opportunities or for your personnel file. Your

résumé will be held in strict confidence and will be viewed only by the

Organization. Information may be stored outside of Canada and could be used for

aggregate statistical purposes (which uses no personal identification).