Workforce manager Jobs in Toronto, ON

JOB DESCRIPTION

About the role

Do you like daily challenges and the chance to make a difference? Are you innovative and creative with strong drive and determination? Are you a visionary with a deep passion for developing innovative concepts and processes? Do you have proven leadership skills with a strong emphasis on people and engagement?

We’re looking for a Manager, Workforce Management (Direct Distribution) , to join our national WFM team!

Please note : this position is available in our  North York office only .

What you’ll do here and what you're passionate about :

• You have a natural inclination to lead, coach and develop talent; you will be accountable for the Ontario and West Workforce management team's Transformation, Innovation and Optimization
• Analyses - You commit to analyze and review business results and upcoming forecast implications so you can share with your business partners; you have the knack to interact with Senior Leadership to socialize and create awareness to your work
• Perform long-term and short-term forecasts; you can find ways to deliver on forecast accuracy targets
• Refine Capacity Plans each month with the most up-to-date information - data is your sandbox
• Achieve global service targets through proactive management of a multi-site and multi-skilled environment – planning is evolving unto more than a phone call, and you understand the need to move away from traditional WFM planning to include omni-channel capabilities to maximize customer satisfaction with their channel of choice
• You can wear the Subject-matter expert hat when WFM is required at the table and are able to popularize complex concepts to an audience; you have the interest to get to know deeply the Sales Operations
• Identify areas of improvement to better manage performance and you want to improve comprehensiveness of the support you provide, because status quo is definitely not your thing

Your innate skills :

What you bring to the table :

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.