Workforce manager Jobs in Toronto, ON

What is the opportunity?

The Workforce Planning Manager will serve as a strategic partner to RBC's Global Functions & Technology division, developing and executing comprehensive workforce capacity plans aligned with the organizational objectives and key performance indicators. This role will provide GFT leadership with data-driven insights to enhance capacity flexibility, identify emerging risks, and optimize resource allocation across the enterprise.

What will you do?

• Strategic Leadership & Governance: Support the senior leadership strategy with contributions as a direction and methodology for the analysis, structure, and storage of critical workforce data. Establish and maintain comprehensive policies and procedures to ensure high-quality, efficient data services delivery.

• Data Integrity & Monitoring: Oversee the integrity and maintenance of GFT WFM data. Monitor and review GFT strategical activities and performance goals to ensure important data needs are anticipated and met.

• Capacity Planning & Analytics: Execute short- and long-term capacity planning initiatives to achieve optimal utilization rates and support operational performance targets. Deliver detailed workforce analytics to support leadership decision-making.

• Data Integration & Automation: Streamline actuals reporting through systematic automation of data flows and procedures using established internal tools and methodologies, ensuring consistency across departments. Review and recommend policies and procedures for collecting and managing organizational GFT WFM data.

• Systems & Tool Enhancement: Drive continuous improvement of planning tools and infrastructure, including the development of AI-enabled workforce support solutions.

• Risk Mitigation & Strategic Insights: Proactively identify capacity risks and recommend mitigation strategies to support enterprise resilience.

• Stakeholder Engagement: Build effective and strong relationships with key stakeholders, including executive leadership, by understanding requirements and dynamics across decision makers and influencers.

• Team Development: Provide coaching and mentorship to junior and new team members to strengthen organizational capability.

What do you need to succeed?

Must-have

• Education: Bachelor’s degree in business administration or equivalent post-secondary qualification.

• Workforce Planning Expertise: Minimum 5+ years of progressive experience in workforce data analytics, including short- and long-term workforce planning, capacity modeling, and capacity management.

• Data Management & SQL: Demonstrated proficiency in managing and optimizing dataflows using SQL in enterprise environments.

• Data Transformation & Engineering: Proven experience with data transformation tools and platforms, including SSIS, Databricks, or Python.

• Business Intelligence Tools: Advanced proficiency with enterprise reporting and visualization platforms, including Tableau, Power BI, and Visual Studio.

• Stakeholder Leadership & Influence: Demonstrated ability to lead complex stakeholder interactions, translate data insights into actionable business recommendations, and influence strategic decision-making through data-driven analysis.

• Project Management: Proven track record of successfully leading multi-stakeholder projects in dynamic, fast-paced environments.

• Communication & Analytical Storytelling: Exceptional written and verbal communication skills, with the ability to synthesize complex data into compelling narratives for diverse audiences.

Nice-to-have

• Computer Science Background: Certificate or degree in Computer Science or related technical discipline.

• Process Automation & RPA: Hands-on experience with Robotic Process Automation (RPA) tools, such as Blue Prism, including the design and deployment of automated bots and scheduled task events.

• Artificial Intelligence & Machine Learning: Working knowledge of AI engines, AI bot development, and machine learning applications, with experience translating these technologies into workforce planning solutions.

• Change Management: Experience leading or supporting organizational change initiatives related to process automation or system implementations.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Opportunities to building close relationships with clients

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Job Skills

Big Data Management, Critical Thinking, Data Administration, Data Governance, Data Movement, Data Warehousing (DW), Information Capture, Knowledge Organization, Long Term Planning, Repository Tools

Additional Job Details

20 KING ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-03-182026-05-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.