Manager, Workforce Management (Direct Distribution)

JOB DESCRIPTION

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Do you like daily challenges and the chance to make a difference? Are you innovative and creative with strong drive and determination?

Are you a visionary with a deep passion for developing innovative concepts and processes? Do you have proven leadership skills with a strong emphasis on people and engagement?

We’re looking for a Manager, Workforce Management (Direct Distribution) , to join our national WFM team!

Please note : this position is available in our North York office only .

What you’ll do here and what you're passionate about :

• You have a natural inclination to lead, coach and develop talent; you will be accountable for the Ontario and West Workforce management team's Transformation, Innovation and Optimization
• Analyses - You commit to analyze and review business results and upcoming forecast implications so you can share with your business partners;

you have the knack to interact with Senior Leadership to socialize and create awareness to your work

• Perform long-term and short-term forecasts; you can find ways to deliver on forecast accuracy targets
• Refine Capacity Plans each month with the most up-to-date information - data is your sandbox
• Achieve global service targets through proactive management of a multi-site and multi-skilled environment planning is evolving unto more than a phone call, and you understand the need to move away from traditional WFM planning to include omni-channel capabilities to maximize customer satisfaction with their channel of choice
• You can wear the Subject-matter expert hat when WFM is required at the table and are able to popularize complex concepts to an audience;

you have the interest to get to know deeply the Sales Operations

Identify areas of improvement to better manage performance and you want to improve comprehensiveness of the support you provide, because status quo is definitely not your thing

Your innate skills :

You move quickly with the changing environment and are up to date with the latest Workforce management trends and approaches;

thinking outside of the box is a second nature for you

• Influencer : Converting strategy into action, you have a personable, effective and confident manner with the ability to influence a diverse group of stakeholders
• Strategic Thinker : Not afraid to challenge the status-quo with a balance of assertiveness, tact, business acumen and diplomacy.
• Fast learner : You thrive in a customer centric, dynamic, ever-evolving environment.
• Versatility. In addition to having an intimate knowledge of Workforce management, you are comfortable with spreadsheets, programming and automation while being a social animal
• Passion : You have an entrepreneurial spirit that builds credibility and you love to share your thoughts and ideas with your peers and business teams
• A team player : You believe that together everyone achieves more, that the whole is greater than the sum of its parts.

You rely on others' candid feedback for continuous improvement and you can naturally share yours likewise

Design and business acumen : You understand business requirements beyond the written word and how your technical contributions will influence business processes.

The other members of the team can depend on the quality of your work to rapidly advance our goals.

What you bring to the table :

• Bachelor's degree in Business Administration, Finance, Mathematics, Statistics, or any combination of equivalent education and relevant experience
• Deep knowledge of WFM software such as eWFM (Aspect) or IEX (NICE)
• Expert level with MS Excel; proficient with PowerPoint, Word & Power BI
• Strong project management and communication skills
• Proven leadership accomplishments
• Analytical skills in critical thinking, decision making, problem solving, and attention to detail
• Strong organization and prioritization skills
• Ability to concentrate on vaguely defined problems which require application of creative approaches
• Programming skills (VBA, SAS) a strong asset
• Bilingualism (English-French) considered an asset

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.