About Four Seasons :
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location :
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.
Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.
At Four Seasons, we are powered by people and our culture enables everything we do.
Reporting to the Director, Central Reservations Technology, this role will be an internal shared service role, working closely with the Global Revenue and Channel Distribution team as well as the Leaders in our Commercial department.
This person will be instrumental in partnering with the business on all revenue and distribution strategies in optimizing channel mix to drive revenue and ensuring that IT platforms & services are creating value for the business.
They will have strong subject matter expertise in the systems and platforms they oversee, identifying and communicating with system users opportunities to maximize their use for achieving our key strategic initiatives.
They will be challenged to find practical as well as innovative solutions to complex problems and align them within the Revenue & Distribution departments, partnering with system vendors where necessary to drive development and ensure overall platform health and seamless integration to other Four Seasons systems.
This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, Central Reservations Technology.
This role involves interactions with primarily internal stakeholders at various levels.
What You’ll Be Doing
Strategic / Business Plan :
Develop, innovate and lead the Revenue Management & Distribution technology roadmap in partnership with Four Seasons’ Revenue Management and Distribution teams and our system vendors.
Partner with the business to ensure seamless rollout of new features & on-going operations excellence of these enhancements across all properties.
Interface with external industrial and academic organizations in order to maintain state-of-the-art knowledge in emerging technologies.
Ensure projects and initiatives related to the systems overseen are in alignment with and support our overall strategic plan
Operations Management :
Track and report on system uptime and overall platform health of Revenue Management and Distribution systems
Work with the business users and system vendors to identify and prioritize key functionality enhancement requests.
Is a key participant in driving the product roadmap in support of Four Seasons’ evolving user and business requirements.
Monitor and escalate, when necessary, any support cases raised with vendors, holding them accountable for their contracted SLAs.
Develop and maintain standards for system setup and configuration to ensure optimal system performance and interaction with other Four Seasons systems.
Develop strategies for system deployments and / or upgrades at scale while minimizing costs, downtime, and operational impact to the business users.
Establish and maintain regular written and in-person communications with the organizations’ leaders and end users regarding pertinent IT activities.
Financial Management :
Provide inputs on technology budgets related to IT implementation, on-going operations, and maintenance.
Administration of vendor, outsourcer, and consultant contracts and service level agreements.
Helps drive user adoption and system feature utilization to maximize ROI on technology spend.
Who You Are
Excellent oral and written communication skills; must be able to write clearly and effectively
Ability to work under pressure and meet various deadlines in a fast-paced environment
Skilled in the ability to communicate complex challenges, risks and options analysis that drives stakeholders’ alignment.
Ability to collaborate with internal and external cross-functional teams to solve problems and implement new solutions that are aligned with the commercial strategy and the products’ roadmaps.
Demonstrated ability to lead change initiatives.
Strong customer service orientation.
Exceptional organizational and planning skills, strong analytical abilities, and process orientation
Highly results oriented with experience increasing top line revenue and driving ROI via Technology
Agile / Project Management skills experience (Monday.com, JIRA, Confluence)
Experience with data & analytics visualization tools (e.g. PowerBI) is an asset.
Knowledge of applicable data privacy practices, laws and compliance requirements
What You Bring
A minimum of 5 to 7 years’ of progressive experience in Information Technology.
Must have been involved in revenue management & distribution projects, project managed partner implementations and become a trusted partner with your business partners in a complex and globally distributed hotel brand.
Experience working in Hotel Operations (Front Desk, Reservations, Revenue Management) is an asset but not required.
Post-Secondary degree, preferably in Hotel Management
Deep knowledge in the areas of Revenue Management (IdeaS) and Hotel Distribution systems (Sabre SynXis, DHISCO, Derbysoft, Shiji).
Experience with hotel operational and revenue management & distribution technologies (Opera PMS / ORS, Symphony POS, IDeaS G3 RMS, IDeaS RevPlan, Amadeus Travelclick).
Demonstrate a strong understanding of budgets, financial rigour, project delivery and operational excellence.
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Manager, Risk Management
Adjudication of short term credit settlement limits, forward exposure limits with our D&B system and review of financial statements, support credit risk reporting. Act as a representative in the second line of defense, with the responsibility and authority to challenge the first line regarding self-...
IT Analyst – Service Management
Actively pursues effective and efficient operations of their respective areas in accordance with client's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to opera...
Senior Banking Program Manager working on the enablement for international wealth management 34784
The Program Lead, IWM Business Initiatives contributes to the long-term profitability of the International Wealth Management (IWM) business line by leading business program and projects which are key to the success of the IWM Strategic Businesses. Work closely with in-country Advisory and Client Sol...
University Co-Op Student-Assistant Project Manager- Distribution Work Management-12-16 Months-Winter
Ability to function effectively as a team member with a demonstrated ability to be an agent of change. Assist in ongoing project management support of Distribution lines and/or Engineering, Procurement and Construction (EPC) projects. Knowledge of power systems and deployment of new investments and ...
Manager, Enterprise Model Risk Management
This role offers you the chance to ensure oversight of model risk, ensuring the integrity and efficacy of various quantitative models used in the bank. Including but not limited to, regression models, front office pricing models, market and counterparty credit risk models, and credit risk models. As...
Manager of Security Operations Center (SOC) to safeguard information assets and ensure the operations integrity - REMOTE
Manager of Security Operations Center (SOC) to safeguard information assets and ensure the operations integrity. Systems' Cyber Security client is looking for a. The successful candidate will be responsible for leading, managing and training resources in a security operations center (SOC). This is a...
Manager, IT Incident Management - Cyber Defense
The Manager, IT Incident Management is responsible for overseeing the IT security infrastructure, managing incident response, and conducting security investigations. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. The Manager, Incident Manage...
Information Management Systems Specialist
A pool of fully assessed candidates may be established to staff similar positions within the Department of Justice with various tenure, various linguistic profiles, various operational requirements and/or various conditions of employment. We also foster and promote diversity and inclusion by impleme...
Senior Manager, Third Party IT Risk Intelligence and Analytics (GCS)
Actionable Insights, Business Intelligence Tools, Critical Thinking, Cyber Security Management, Dashboard Reporting, Data Science, Datasets, Data Visualization, Decision Making, Detail-Oriented, Information Technology (IT) Risk, Interpersonal Relationship Management, Management Reporting, Tableau (S...
Intermediate Change Management (Prosci certified) Strategist to support the implementation of nCino in the Finance Sector.
Proven experience with stakeholder management, influencing, and executing complex change management plans. Intermediate Change Management (Prosci certified) Strategist to support the implementation of nCino in the Finance Sector. The client is looking for a Change Management Strategist to support th...