Support analyst Jobs in Pickering, ON

Piedmont Plastics is the leading independent and privately held distributor of performance plastics in North America.
Our products are used in industrial markets such as OEM's, food processing, aerospace, semiconductor/electronic, oil and gas, transportation, marine, POP and sign and graphics.
Since first opening our doors in 1968 with just one location and five employees, Piedmont has grown to over 50 locations across the U.S., Canada, and Mexico, employing over 650 individuals. At Piedmont Plastics, we are a family, and believe our people are the foundation of our success.
Our company culture is engrained in every facet of our business, and we are devoted to maintaining an enjoyable, open, and supportive atmosphere across the organization.
We care about and respect one another by demonstrating integrity in everything that we do and take pride in giving our employees the ability to thrive in a growth-oriented environment. Our diverse workforce brings passion to the mission of Piedmont Plastics every day – to be best-in-class in the distribution of performance plastics.
Our materials can be found in every industry market segment, and we are concentrated on satisfying our customers with expert product knowledge and a solutions-focused mentality. Join a team that works together in a collaborative and winning environment to continuously exceed customers’ expectations. After all, Piedmont Plastics is “where solutions take shape!”. We are currently looking for a Bilingual Credit & Collections Analyst to join our team in Canada.
Working with the Credit Manager and the Credit team, the Credit & Collections Analyst will be responsible for managing our credit risk, collection activities, and overall accounts receivable program.
This position requires the ability to communicate professionally, both verbally and in writing, in English and French.
This is a hybrid role, requiring four days per week in the office and one day per week working remotely.
The successful candidate may be based out of either our Scarborough, ON or Montréal, QC location. In this position, you will be required to: * Review files to select delinquent accounts for collection efforts. * Makes collection calls on assigned accounts and process necessary correspondence with internal teams and external customers. * Sets and or reduces credit limits by analyzing and assessing creditworthiness of existing and prospective customers including review of credit reports, financials statements and other third-party reports to make credit decisions that balance sales growth and risk mitigation * Evaluate customer records and recommend that accounts be closed, credit limit reduced or extended, or collection initiated, based on customer payment history, financial information, and purchasing activity. * Confer with representatives of credit associations and other businesses to exchange information concerning credit ratings and forwarding addresses. * Interview customers by telephone to investigate complaints, verify accuracy of charges, or correct errors in accounts. * Create and maintain databases documenting collection activities for all accounts. * Prepare reports outlining current findings and recommendations for accounts being considered for write-off. * Partner with sales and management when necessary, to accelerate the collection process, resolve disputes, and communicates effectively regarding customer accounts. * Communicates with Accounting team to resolve misapplied payments, partial payments, advances, and chargebacks, and process refunds * Maintain customer sales tax status and valid exemption certificates. To be successful in this role, an ideal candidate will have: * Two to three years of credit and collections experience (high-volume environment preferred) * The ability to communicate fluently in both English and French * Strong working knowledge of credit and collections processes * Knowledge of applicable laws, regulations, standards, and best practices related to commercial credit and collections * Knowledge of sales tax requirements across multiple Canadian provinces * Knowledge of standard office practices and procedures * Experience using accounting software and related applications * Advanced proficiency with Microsoft Office applications, particularly Excel and Outlook * The ability to perform mathematical calculations quickly and accurately * Excellent organizational and time management skills with the ability to prioritize work and meet deadlines * The ability to manage multiple projects simultaneously * The ability to work independently as well as collaboratively within a team * The ability to establish and maintain positive working relationships with internal and external stakeholders * The ability to thrive in a fast-paced environment We offer: * Industry-leading wages ($58,000 - $68,000) * A comprehensive benefits package including health, dental, vision, RRSP matching and paid time off. * An opportunity to work in a growing industry Please use the Apply Now button to apply for this position. While we appreciate the interest of all applicants, only those selected for an interview will be contacted. No phone calls or agency inquiries, please. Piedmont Plastics is committed to equal employment opportunities and does not discriminate on the basis of race, colour, ancestry, place of origin, ethnic origin, citizenship, creed (religion), sex, sexual orientation, gender identity or gender expression, age, marital or family status, disability, genetic characteristics, or any other protected ground under applicable federal or provincial legislation.