Support analyst Jobs in Surrey, BC

MatchBox Consulting is urgently seeking a Computer Support Analyst for a 10 month contract role with our New Westminster public sector client. RFC-2026-033

This is a hybrid role 2 days on site and 3 days remote. However, during the initial stage, fully onsite is required.

PROJECT DESCRIPTION AND BACKGROUND
The Computer Support Analyst (Contractor) installs and troubleshoots end-user devices — PCs, laptops, mobiles, and monitors — for the organization and its subsidiaries.

SERVICES & DELIVERABLES

• Install, configure, and test end-user devices according to standard checklists and enterprise IT standards.
• Provide technical support for the EAM solution, and act as the link between business teams, sustainment teams, and vendors on system stability and issue resolution.
• Confirm devices and peripherals (cables, power supplies, etc.) match standard configurations.
• Maintain compliance with security standards, including authentication and device access policies.
• Reset passcodes and AD account passwords; help resolve Wi-Fi and cell connectivity issues.
• Work with Desktop Support on setups, replacements, and device issues (e.g., freezing, crashing).
• Coordinate with Desktop Support, Cybersecurity, and Workplace Technology on secure device lifecycle management.
• Log, investigate, and resolve device-related incidents and user issues; escalate as needed to the Project Manager.
• Provide weekly status reports to the Project Manager.
• Create documentation and knowledge base articles so sustainment teams can support new devices and solutions going forward.
• Support the transition to sustainment operations.

REQUIREMENTS:

• 5+ years in desktop support with expertise in Windows and Active Directory
• Experience installing and troubleshooting computers, iPad, iPhones, laptops, etc.
• Strong communication skills and customer service experience with ability to handle senior and direct stakeholders.
• Able to travel to different site locations within (Lower Mainland BC) at your own expenses.

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

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About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com