Support analyst Jobs in Richmond, BC

Our Burnaby-based government client is looking for a motivated Business Analyst to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!

Advantages
• Opportunity to lead and shape the modernization of platforms.
• Collaborative environment working closely with stakeholders from various business areas and Information Management & Technology team.
• Chance to develop and implement cutting-edge solutions
• Platform to showcase excellent presentation skills by regularly updating and engaging with project stakeholders and IT leadership.
• Contribution to meaningful work

Responsibilities
Discovery & Information Gathering
• Conduct structured interviews with Portfolio Manager SMEs, people leaders, and cross‑functional partners.
• Review existing documentation, SOPs, team artifacts, and role expectations.
• Identify inconsistencies, gaps, or undocumented responsibilities across the three group

B. Role Documentation Development
• Build comprehensive role profiles for all three groups, including:
o Core responsibilities/capabilities
o Key workflows and process ownership
o Key tools and systems used
o Decision rights / authority levels
o Cross‑functional dependencies
• Document “day‑in‑the‑life” scenarios and workflow breakdowns for practical context.
• Create clear, structured, repeatable templates to enable future role documentation

Qualifications
• Bachelor’s degree in business administration, Management, Information Systems, or related field.
• Minimum of 2–3 years of experience in business analysis, project coordination, or a similar role.
• Experience working on projects, particularly in process improvement, data analysis, or operational optimization.
• Familiarity with project management methodologies (e.g., Agile, Waterfall) and tools.

Summary
If you're ready to take your career to the next level, apply directly to this job ad or reach out to your Randstad Digital representative immediately!

P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!

We look forward to supporting you in your job search!

Good luck!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.