Support analyst Jobs in Montreal, QC

Last updated: 1 day ago

Promoted

ERP Support analyst

Commsoft Technologies - FidelioMontreal, QC, Canada

Full-time

Are you passionate about technology and business processes? Would you like to be part of a growing company that cares about the well-being and fulfillment of its employees? The position of ERP Supp...Show moreLast updated: 25 days ago

Promoted

Production Support Analyst

HireTalent - Staffing & Recruiting FirmMontreal, QC, Canada

Full-time

The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio.Such tasks include cha...Show moreLast updated: 4 days ago

Promoted

Application Production Support Analyst

US Tech SolutionsMontreal, QC, Canada

Full-time

Job Title : Application Production Support AnalystLocation : Montreal, QC , Canada Duration : 12 Months ContractResponsibilities : The primary purpose of the job is to ensure day-to-day quality of servi...Show moreLast updated: 1 day ago

Promoted

Analyst Financial Market Support

Laurentian BankMontreal, Quebec, Canada

Full-time +1

At Laurentian Bank, we believe we can change banking for the better.Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employee...Show moreLast updated: 17 days ago

Application Support Analyst

MindlanceMontréal, QC

Temporary

Functional Support Analyst and / or similar role.Experience in Cash management / Settlement systems / Wire transfer processes. Understanding of Treasury Operation.Treasury System (Integrity FIS) experien...Show moreLast updated: 30+ days ago

EHS Support Analyst

ElgebraMontreal, QC, HMH, Canada

CA$92,298.00 yearly

Full-time

Roles and Responsibilities : Troubleshooting and resolving technical issues reported by users of Enablon Platform Investigating and fixing software bugs identified in Enablo.Show moreLast updated: 30+ days ago

VoIP Engineer - Telephony Support Analyst

Atlantis IT groupMontreal, QC, Canada

Full-time

Quick Apply

VoIP Engineer - Telephony Support Analyst Montreal Role Description : The IT Analyst is responsibl...Show moreLast updated: 3 days ago

Promoted

System Support Analyst

Recochem Inc.Montreal, QC, Canada

Full-time

Rechochem is a company that values technical skills, communication, and providing excellent IT support services to its employees. The ideal candidate will provide first line IT support response, pri...Show moreLast updated: 8 days ago

Support Analyst - Desktop

Squarepoint CapitalMontreal, QC, Canada

CA$80,000.00 yearly

Full-time

Squarepoint is looking for a Desktop Support Analyst to support a global community of approximately 500 + users in a Windows environment. Candidate will interact onsite and remotely with users to pr...Show moreLast updated: 30+ days ago

Application Support Analyst

DesjardinsMontréal

CA$49,840.00–CA$69,540.00 yearly

Full-time

As an application support analyst, you work on a team tasked with supporting teams that use business applications to perform transactions for Wealth Management and Life and Health Insurance (WMLHI)...Show moreLast updated: 30+ days ago

Promoted

IT Application Support Analyst

Randstad CanadaSaint-Laurent, Quebec, CA

Permanent

Quick Apply

IT application support analyst.You are looking for an opportunity as an application support analyst in the Montreal region. Would you like to be part of a major company in the Canadian optical marke...Show moreLast updated: 30+ days ago

Promoted

IT Support Analyst

QUANTEAM - North America (RAINBOW PARTNERS Group)Montreal, QC, Canada

Full-time

About the Company : As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork...Show moreLast updated: 1 day ago

Promoted

Autosys Production Support Analyst

TalentBurst IncMontreal, QC, Canada

Temporary

Job Title : -Autosys Production Support Analyst.Duration : - 12+ Months Contract (With Possibility of extension).The team covers 6 days a week, rotational shift including coverage from 12pm to 9pm and...Show moreLast updated: 5 days ago

Promoted

Trading Support Analyst

National BankMontreal, QC, Canada

Full-time +1

The National Bank is currently seeking analysts for the Talent Integration Program in the Financial Markets Operations sector. The integration program aims to identify and permanently recruit talent...Show moreLast updated: 25 days ago

Application Support Analyst

CGIMontréal, Canada

CA$49,840.00–CA$69,540.00 yearly

Full-time

Being a member of CGI will not only allow you to broaden your field of expertise across several technologies, but will also give you the opportunity to advise our major clients on the technologies ...Show moreLast updated: 30+ days ago

Application Support Analyst

CNMontreal, QC

CA$49,840.00–CA$69,540.00 yearly

Full-time

At CN, we work together to move our company—and North America—forward.Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion.From enterprise arch...Show moreLast updated: 30+ days ago

Promoted

Technical Support Analyst

InveraMontreal, QC, Canada

Full-time +1

Technical Support Analyst | Analyste Soutien Technique.Full-time, permanent position | Poste permanent à temps plein.Onsite Work Model | Montreal, QC, Canada | Modèle de travail sur site.Invera is ...Show moreLast updated: 8 days ago

Trade Support Analyst

Société Générale AssurancesMontreal, Canada

Permanent

Banking operations processing Permanent contract Montreal, Quebec, Canada Reference 24000PVI Start date 2024 / 12 / 16 Publication date 2024 / 11 / 05. The aim of Global Banking Technology & Operations (GBT...Show moreLast updated: 30+ days ago

ALMT Support Analyst

Axelon Services CorporationMontreal, QC

CA$48.00 hourly

Full-time

Job Title : ALMT Support Analyst.This analyst is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT Client.Such tasks include ch...Show moreLast updated: 30+ days ago

Support Analyst, Bikeshare

LyftMontreal, Canada

CA$125,100.00–CA$208,400.00 yearly

Full-time

At Lyft, our mission is to improve people’s lives with the world’s best transportation.Imagine cities where streets are safe, communities thrive, and personal cars are a thing of the past.We envisi...Show moreLast updated: 30+ days ago

ERP Support analyst

Commsoft Technologies - FidelioMontreal, QC, Canada

25 days ago

Job type

Full-time

Job description

ERP Support Analyst

Our mission

At Fidelio, we help small and medium-sized businesses grow and become more competitive. How do we do this? By helping them optimize their business processes with our integrated management system. Well-established in Quebec for over 20 years, we're now expanding rapidly into the Ontario market.

What we'd like to offer you :

Flexible schedules with the possibility of finishing at noon on Fridays
Remote work
Competitive compensation
Ongoing training and mentoring
Insurance and a group RRSP
Monthly social activities!

Your future responsibilities :

Continuously develop and update knowledge of the range of solutions offered;

Handle front-line service requests from customer-users (by telephone or e-mail);

Analyzes the nature of the request, qualifies it, diagnoses the problems raised using a problem-solving and active listening approach;

Documents and updates all data relating to interactions with the user and other resources involved, in accordance with established procedures;

Reproduces technical problems experienced by users, where appropriate;

Communicates with internal specialists to find optimal solutions to problems raised, and consults all available tools to identify and implement solutions;

Informs, advises and instructs customers to solve first-level problems;

Refers problems that cannot be resolved immediately to the appropriate departments;

Participates in problem documentation, knowledge transfer and other procedural and methodological documents;

Participates in the identification and implementation of new work methods to improve efficiency and customer experience.

What we're looking for :

A degree specialized in information technology or a field relevant to the role, or a combination of training and experience relevant to the role;

One (1) to two (2) years' experience in providing technical support to users, or as a user of integrated management software in a company (ERP system);

SQL knowledge;

Ability to communicate well and explain needs and appropriate technical solutions to our customers;

Autonomy, team spirit and sense of responsibility;

Knowledge of SME reality;

Patience, self-control and empathy;

Proficiency in MS Office suite;

Ability to work on several projects simultaneously, sometimes to tight deadlines;

Exceptional and positive internal / external customer approach, focused on coaching and problem-solving;

Excellent oral and written communication skills in French and English.

Do you have the profile we're looking for? It's time to apply!