Application Support Analyst
As an application support analyst, you work on a team tasked with supporting teams that use business applications to perform transactions for Wealth Management and Life and Health Insurance (WMLHI) clients.
This multidisciplinary team of more than 60 professionals oversees the maintenance and development of the application portfolio.
In this role, you provide support and assistance to users of applications in the Desjardins Securities or Asset Custody business lines.
You actively help ensure the quality of business solutions, problem solving, managing service requests and managing computer and technology incidents.
Knowledge of securities, systems such as Global Plus, ANVIL, Financial, SWIFT, OSS, AS400, Fundservm Jira and XRAY tools are major assets for the positionMore specifically, you will be required to :
Analyze and diagnose issues, challenges and needs for your line of work
Develop and propose solutions to various problems
Follow up as needed to solve more complex or unusual problems
Develop and help implement goals, solutions and action plans
Help develop the testing strategy
Identify the tests required to ensure coverage based on the target test level
Rigorously carry out testing and follow up on test results as specified in the product quality strategy
Serve as resource person for projects and initiatives specific to your area of expertise.
What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
What you bring to the table
Bachelor's degree in a related field
A minimum of two years of relevant experience (finance, application support, user tests, etc.)
Please note that other combinations of qualifications and relevant experience may be considered Knowledge of French is required
Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and / or clients
Business insight, Complexity
LI-Hybrid
Trade Union
Non-unionized
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