Application Support Analyst

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

You want a challenge and are excited to learn more of the transportation industry. At the heart of the most dynamic sector of this industry, you will be able to learn your trade and grow your career here at CN. This position is for the rapidly expanding I&T Product and Solution Management team (PSM), and centered on Intermodal (containerized shipment) business - Intermodal encompasses transportation by rail, truck, and ocean vessels.

To transport these goods with increased reliability, efficiency and safety, we are continuously deploying new and innovative technology solutions across our network : this includes constantly enhancing our applications' functionalities and improving their stability. As part of the team responsible for designing enhancements, developing and supporting in-house and 3rd party applications, which allows CN to efficiently manage its Intermodal operations, you'll be involved in many projects simultaneously in both Development and Core Support environments.

If you are interested by challenges involving complex connected systems, sophisticated planning, deep immersion into business knowledge and designing and integrating solutions for complex problems whilst learning what makes the Intermodal sector the future of transportation, you will be at the right place at the right time.

Responsibilities

Main Responsibilities

• Interact with various business owners / users to understand requirements and expectations.
• Gather and review business requirements for small projects / enhancements and ensure they are in line with existing processes and architectural direction.
• Provide progress updates with regards to ongoing initiatives as needed.
• Design
• Analyze, design application enhancements that are in line with proposed solution.
• Ensure optimal re-use and leveraging of existing technology components to avoid the development of new and / or customized functions.
• Become a subject matter expert (SME) capable of defining business needs to our software developers or to our vendors to produce the proposed enhancements.
• Coordinate development efforts and conduct functional testing with various internal and external resources.
• Provide functional support of 3rd party applications that are used by CN as well as the internal components they rely on.
• Apply, and ensure compliance with all appropriate CN I&T standards (i.e. code quality, security, architectural alignment, project delivery methodology, SOX, etc…)
• Collaborate with internal testing teams and ensure proper test cases / scenarios are created.
• Coordinate efforts to identify and resolve defects / issues to determine root cause.
• Validate any test results with PSM and business users.
• Prepare and execute implementation plans : this includes deployment, cutover and fallback.
• Deploy and work with development teams to stabilize solutions.
• Perform knowledge transfers within support team and / or business users.
• Act as Subject Matter Expert (SME) on various in-house and 3rd party applications.
• Some travel to on-site locations throughout Canada and United States.

Requirements

Experience

Education

Assets

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at [email protected].

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.