Application Support Analyst (Intermediate)

Position Description :

The Compliance Trade Reporting (CTR) team is responsible for developing and maintaining multiple regulatory and supervisory reports submitted daily to U.S. regulatory authorities and internal compliance stakeholders. These reports must comply with strict regulatory deadlines set by FINRA, in accordance with SEC rules.

The successful candidate will join the Equity Derivatives / Compliance Trade Reporting application support team, responsible for technical support, QA testing, analysis, and presentation of findings to stakeholders.

Your future duties and responsibilities :

• Provide application support to users of regulatory reporting and trading systems
• Monitor application processes and supporting infrastructure
• Manage incident and request resolution, including tracking and documentation
• Perform business and data analysis to support users and continuous improvement initiatives
• Communicate effectively with business users and cross-functional technical teams
• Participate in Change Management and Release Management processes
• Contribute to development initiatives within an Agile team
• Execute quality assurance, non-regression, and post-deployment testing
• Drive continuous improvement of applications, operational infrastructure, processes, and documentation
• Track production changes, QA activity, high-impact incidents, and cross-application incidents
• Produce high-quality root cause analysis and remediation action plans
• Create and maintain application documentation, including user manuals and runbooks

Required qualifications to be successful in this role :

Experience in a similar application support role within a complex information system environment

Strong ability to structure, document, and share technical and functional knowledge

Prior experience in a financial services environment

Familiarity with ITIL framework

Basic understanding of financial markets / capital markets

Knowledge of monitoring and batch scheduling concepts

Proven experience in incident management and request handling

Technical Skills – Must Have

SQL (SQL Server, Oracle, PostgreSQL)

Linux, Windows, Azure, Hadoop environments

Experience with support / ticketing tools

Scripting languages (Bash, Python, PowerShell, etc.)

Autosys or equivalent job scheduling tools

Development and deployment toolchains (Git, Jenkins, XL-Deploy, etc.)

Language Requirement

Fluent English (spoken and written) is required, as the role involves regular collaboration with colleagues and partners based in the United States.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $60,–$,. This role is an existing vacancy

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills :

English

French

Jenkins

Linux

Postgre SQL

PowerShell

PowerShell

SQL