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Support analyst Jobs in Delta, BC

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Support analyst • delta bc

Last updated: 4 days ago

Sales Support Agent - Delta (0726)

Trail Appliances820 Cliveden Place, Delta, BC
Permanent

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience.Trail Appliances is the leading independent appliance ret... Show more

Terminal Support Specialist

Global Container Terminals Inc.GCT Deltaport, Delta, BC, CA
CA$81,120.00 yearly
Full-time

GCT is the operator of the largest container terminal in the country and one of the largest employers in the maritime sector.We are the major entry point for international trade in Canada, totaling... Show more

Remote Support Representative Bilingual - $24 / hour

Teladoc HealthRichmond, British Columbia
CA$24.00 hourly
Remote
Full-time

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.This position involves ... Show more

Senior Power BI Developer

CO_31 Bird Construction Management Services Ltd.Richmond, BC
Full-time

Senior Power BI DeveloperReporting to the Manager, Business Intelligence & Analytics, the Senior Power BI Developer (Internal Job Title: Senior Data Analyst) will have a deep understanding of Data,... Show more

SAP Payroll Implementation Lead

Primacorp Ventures IncNew Westminster, British Columbia, CA
CA$80,000.00 yearly
Full-time

At Primacorp Ventures, we are all about creating opportunities and making a meaningful impact.Founded in 1995, we're the largest accredited independent post-secondary education group in Canada.Yet,... Show more

Functional Analyst / Business Analyst

MatchBox Consulting GroupNew Westminster, British Columbia
Temporary

MatchBox is urgently seeking a Functional Analyst / Business Analyst for a 12 month contract role for our New Westminster based public sector client.This is a hybrid role 2 days in office and 3 day... Show more

Credit & Collection Analyst

Natures Path FoodsRichmond, BC VXW, CA
CA$65,000.00 yearly
Full-time

Releasing and holding purchase orders based on the status of the account.Reviewing and matching the conditional expense in SM1.Working closely with the sales team and brokers regarding approved, de... Show more

Data Quality Assurance Analyst

MatchBox Consulting GroupNew Westminster, British Columbia
Temporary

MatchBox Consulting is urgently seeking a.Data Quality Assurance Analyst.This is a hybrid role (2 days in office and 3 days remote).Data Quality Assurance Analyst.Location: New Westminster, BC (Hyb... Show more

Principal Compensation Partner

SemtechCAN, Richmond, BC
CA$160,000.00 yearly
Full-time

The Principal Compensation Partner is part of the Global Human Resources function and reports to the Director of Global Compensation.The role operates as a senior subject matter expert within the c... Show more

Operations Support

MatchBox Consulting GroupNew Westminster, British Columbia
Temporary

MatchBox is urgently seeking a.New Westminster based public sector client.This is a hybrid position (2x per week in office and 3 days remote)where candidates must be located in the lower mainland.P... Show more

Payroll Analyst

Fraser HealthNew Westminster, British Columbia, CA
Full-time

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Responsible for providing financi... Show more

Operation Program Coordinator

LatecoereDelta, Canada
Permanent

The Operations Program Coordinator (OPC) supports the execution of customer programs by coordinating daily operational activities required to achieve On-Time Delivery (OTD), customer commitments an... Show more

Business Analyst

Saltworks TechnologiesRichmond, BC, CA
Full-time
Quick Apply

Saltworks Technologies  is a leading Canadian cleantech company solving two of the world's most pressing challenges: water sustainability and critical minerals supply.We design and build advan... Show more

Office Administration Support Work

HRS Talent SolutionsDelta, BC, Canada
CA$28.00 hourly
Remote
Full-time +1
Quick Apply

Administrative Office Support Assistant - Remote.We are currently seeking organized and dependable individuals for an entry-level Administrative Support Assistant opportunity.This role is best suit... Show more

Remote Support Representative - $21.50 / hour

Tim's FinancialRichmond, British Columbia
Remote
Full-time

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ... Show more

Regular Probationary Faculty -Learning Centre

Douglas CollegeNew Westminster, Canada
Full-time +1

Position Information Location New Westminster/Coquitlam Campus Salary Range $71,846 to $115,129 annually.Salary scale and wage increments are in accordance with the Collective Agreement.The Opportu... Show more

CA DC Support

Henry ScheinDelta - Canada
CA$19.25 hourly
Full-time

DC Support, Equipment Operation.Delta, British Columbia (On-Site).Henry Schein Global Is A Health Solutions Company Powered by A Network of People and Technology.Our 900+ Team Schein Members in Can... Show more

Process Engineer - Modeling & Simulation (IDEAS)

ANDRITZRichmond, British Columbia, CA
Permanent

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally.Why are we so successful? Because we are passionate and love what we do! We are at the forefront of... Show more

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Sales Support Agent - Delta (0726)

Sales Support Agent - Delta (0726)

Trail Appliances820 Cliveden Place, Delta, BC
12 days ago
Job type
  • Permanent
Job description
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls. We have everything we need to inspire our customers. Except you.The Sales Support Agent ensures delivery of excellent customer service through timely and accurate support of retail and single-family builder orders, from post-sale through to delivery. The Sales Support Agent maintains contact with the customer throughout, collaborating with internal departments (Purchasing, Dispatch/Delivery, etc.) to achieve and maintain high levels of customer service

As a Sales Support Agent, you will

  • Field customer inquiries by telephone, email and text about their order details from post-sale to delivery
  • Place outbound calls to customers arranging payment, installation, delivery and/or update to order details
  • Support inbound inquiries from sales team in regard to processing of order and status
  • Proactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer’s home or job site ·
  • Maintain accurate records of customer files, shipment dates and order activity information
  • Update and maintain customer files and data base with ship dates, payment details and customer information
  • Investigate and follow up on customer problems resolving escalated issues

To be successful in this role you are

  • Detail-oriented, organized with excellent analytical and problem-solving skills
  • Able to work in tight deadlines, multitask, establish priorities and work and think independently
  • Able to work collaboratively in a team environment and able to work independently
  • Excellent in verbal and written communication skills in English
  • Schedule: Monday to Friday or Tuesday to Saturday, 8:30 AM to 5:00 PM (based on business needs)

The experience we like to see

  • Working knowledge of Microsoft Office: Excel, Outlook and Word
  • Minimum completion of high school or equivalent education
  • Minimum 2 years Customer Service Experience
  • Call Centre experience an asset
  • Experience using Zendesk an asset

Bonus points

  • Preference given to candidates who are fluent in Mandarin/Cantonese or Punjabi/Hindi
  • Experience with de-escalating customer service issues
  • Superior interpersonal, verbal and written communication skills
  • The ability to remain calm during times under stressful situations

Why join Trail?

  • Extended Health Benefits
  • Merit Performance
  • Generous employee discounts
  • Professional Development Programs
  • Employee Recognition Program
  • Company events
$ - $ an hourWe inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.