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Support analyst Jobs in Delta, BC

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Support analyst • delta bc

Last updated: 1 day ago

Sales Support Agent - Delta (0726)

Trail Appliances820 Cliveden Place, Delta, BC
Permanent

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience.Trail Appliances is the leading independent appliance ret... Show more

Terminal Support Specialist

Global Container Terminals Inc.GCT Deltaport, Delta, BC, CA
CA$81,120.00 yearly
Full-time

GCT is the operator of the largest container terminal in the country and one of the largest employers in the maritime sector.We are the major entry point for international trade in Canada, totaling... Show more

Customs Import Analyst/Rater

Willson InternationalRichmond, BC, CA
Full-time

Looking for a career, at a company where you love to work, all while working from the comfort of home? Are the “fine details” your bread and butter? Do you like a role that keeps you on your toes? ... Show more

Senior Power BI Developer

CO_31 Bird Construction Management Services Ltd.Richmond, BC
Full-time

Senior Power BI DeveloperReporting to the Manager, Business Intelligence & Analytics, the Senior Power BI Developer (Internal Job Title: Senior Data Analyst) will have a deep understanding of Data,... Show more

SAP Payroll Implementation Lead

Primacorp Ventures IncNew Westminster, British Columbia, CA
CA$80,000.00 yearly
Full-time

At Primacorp Ventures, we are all about creating opportunities and making a meaningful impact.Founded in 1995, we're the largest accredited independent post-secondary education group in Canada.Yet,... Show more

Project Support Officer

Cuso InternationalDelta, British Columbia
Permanent

This Volunteer Placement is Located in:.Open to Canadian Citizens and Permanent Residents of Canada only.This placement offers a unique opportunity to actively contribute to our partner, the Abilit... Show more

 • Promoted

Project Support Officer

Cuso InternationalNew Westminster, British Columbia
Permanent

This Volunteer Placement is Located in:.Open to Canadian Citizens and Permanent Residents of Canada only.This placement offers a unique opportunity to actively contribute to our partner, the Abilit... Show more

 • Promoted

Office Administration Support Work

HRS Talent SolutionsRichmond, BC, Canada
CA$28.00 hourly
Remote
Full-time +1
Quick Apply

Administrative Office Support Assistant - Remote.We are currently seeking organized and dependable individuals for an entry-level.Administrative Support Assistant.This role is best suited to candid... Show more

Business Development Support Engineer

General FusionRichmond, BC, CA
CA$95,000.00 yearly
Full-time

Established in 2002, General Fusion is a global leader in the race to commercialize clean fusion energy.We are pursuing a uniquely practical approach, Magnetized Target Fusion, and aim to provide z... Show more

Operations Support

MatchBox Consulting GroupNew Westminster, British Columbia
Temporary

MatchBox is urgently seeking a.New Westminster based public sector client.This is a hybrid position (2x per week in office and 3 days remote)where candidates must be located in the lower mainland.P... Show more

Operation Support Hotline

Reimagined ParkingAny, Canada, CA
Remote
Full-time
Quick Apply

Operation Support Hotline - Full-Time  .Schedule: Monday - Friday, 8:30am - 5:00pm, PST.The Operations Support Hotline role provides frontline support for operational requests and acts as a central... Show more

Sales Support Specialist

SoneparSurrey, BC, CA, V3V 4G4
Full-time

Texcan provides customers with high quality wire and cable products at the best value possible.As one of Canada’s largest distributor for over .We supply solutions for a variety of different market... Show more

Business System Analyst

SoneparSurrey, BC, CA, V3V 4G4
Full-time

Sonepar Canada est une entreprise familiale indépendante qui possède un leadership mondial sur le marché de la distribution interentreprique de produits électriques, industriels et de sécurité et d... Show more

Représentant du support à distance bilingue - 24 $ / heure

Teladoc HealthRichmond, British Columbia
CA$24.00 hourly
Full-time

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.This position involves ... Show more

Business Analyst

Saltworks TechnologiesRichmond, BC, CA
Full-time
Quick Apply

Saltworks Technologies is a leading Canadian cleantech company solving two of the world's most pressing industrial challenges: water sustainability and critical minerals supply.We design and build ... Show more

IT Support Specialist

Saltworks Technologies IncRichmond, BC, Canada
Full-time

This role is ideal for someone who enjoys troubleshooting, working directly with users, and building strong technical foundations, with room to grow.You will manage end-user support and work closel... Show more

Transportation Senior Lead

EssilorLuxottica GroupRichmond, BC, CA
Full-time

Benefits/Incentive Information.Founded in 2000, Clearly is on a mission is to eradicate poor vision in the world by 2050 - the world’s largest unaddressed disability.Clearly serves this mission and... Show more

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Sales Support Agent - Delta (0726)

Sales Support Agent - Delta (0726)

Trail Appliances820 Cliveden Place, Delta, BC
1 day ago
Job type
  • Permanent
Job description
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls. We have everything we need to inspire our customers. Except you.The Sales Support Agent ensures delivery of excellent customer service through timely and accurate support of retail and single-family builder orders, from post-sale through to delivery. The Sales Support Agent maintains contact with the customer throughout, collaborating with internal departments (Purchasing, Dispatch/Delivery, etc.) to achieve and maintain high levels of customer service

As a Sales Support Agent, you will

  • Field customer inquiries by telephone, email and text about their order details from post-sale to delivery
  • Place outbound calls to customers arranging payment, installation, delivery and/or update to order details
  • Support inbound inquiries from sales team in regard to processing of order and status
  • Proactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer’s home or job site ·
  • Maintain accurate records of customer files, shipment dates and order activity information
  • Update and maintain customer files and data base with ship dates, payment details and customer information
  • Investigate and follow up on customer problems resolving escalated issues

To be successful in this role you are

  • Detail-oriented, organized with excellent analytical and problem-solving skills
  • Able to work in tight deadlines, multitask, establish priorities and work and think independently
  • Able to work collaboratively in a team environment and able to work independently
  • Excellent in verbal and written communication skills in English
  • Schedule: Monday to Friday or Tuesday to Saturday, 8:30 AM to 5:00 PM (based on business needs)

The experience we like to see

  • Working knowledge of Microsoft Office: Excel, Outlook and Word
  • Minimum completion of high school or equivalent education
  • Minimum 2 years Customer Service Experience
  • Call Centre experience an asset
  • Experience using Zendesk an asset

Bonus points

  • Preference given to candidates who are fluent in Mandarin/Cantonese or Punjabi/Hindi
  • Experience with de-escalating customer service issues
  • Superior interpersonal, verbal and written communication skills
  • The ability to remain calm during times under stressful situations

Why join Trail?

  • Extended Health Benefits
  • Merit Performance
  • Generous employee discounts
  • Professional Development Programs
  • Employee Recognition Program
  • Company events
$ - $ an hourWe inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.