Support analyst Jobs in Coquitlam, BC

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere

The Fortinet Team is looking for an Information Security Analyst to join our Information Security Operation team. It is a highly technical role assisting the Information Security leadership with security testing and evaluation activities.

Job Responsibilities:

• Manage the end-to-end vulnerability lifecycle - triage findings from security evaluations and scans, prioritize by risk and exploitability, coordinate remediation with service and engineering teams.

• Lead security incident response for Fortinet cloud services - detect, investigate, and contain incidents, coordinate cross-team remediation and recovery, and conduct post-incident reviews to capture root cause and strengthen preventive controls

• Perform regular security compliance assessments - evaluating cloud products and infrastructure against CIS Benchmarks and mapping results to ISO 27001 controls, to identify gaps, document findings, and drive corrective actions.

• Participating in design and implementation of an AI based cloud security posture management system, primarily focusing on public IP scan and security exposure analysis.

• Collect, analyze threat intelligence and evaluate the risks.

Skills and Qualifications:

• 5+ years of dedicated experience in information security role, e.g. security analyst, penetration tester.

• Hands-on experience with FortiSIEM, FortiAnalyzer, and FortiSOAR (or equivalent enterprise SIEM and SOAR tools) are required.

• Familiar with vulnerability scanning tools such as Nessus, Nuclei or Lacework.

• Experience of applying Agentic AI to security operations - designing and deploying AI agents that automate SOC workflows such as alert triage, threat hunting, and response orchestration, accelerating mean-time-to-detect and mean-time-to-respond.

• Understanding of the security risks unique to AI systems - prompt injection, insecure agent tool/function calling, model and data poisoning and with the ability to evaluate and test LLM-backed applications.

• Proficient programming ability with programming languages in order to conduct security code review and develop scripts and programs to help enrich security scan efficiency and penetration testing automation and dive in-depth ability.

• Bachelor's degree in Computer Science, Information Security, Electrical Engineering or related field;

• A certification in one or more of the following is desirable: NSE, CISSP, CCSP

Educational & Certification Requirements:

About Our Team:

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

About Our Team: Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.

Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The Canada base salary range for this full-time position is expected to be between $111,000 - $136,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.