Implementation specialist Jobs in Coquitlam, BC

About Henry Schein One

Henry Schein One (HSOne) Canada builds technology that helps dental professionals, teams, and institutions work more efficiently and deliver better patient care. Our Academic team supports dental schools and training programs with axiUm and Ascend Academic.

Role introduction

We are seeking a highly customer-centric individual with a strong sense of ownership to join our team as an Implementation Consultant, Academic. In this role, you will be responsible for delivering implementation and training for our enterprise Academic-Dental products, axiUm and Ascend Academic. You bring a sense of urgency and ownership, and a commitment to accurate, timely solutions.

At HSOne Canada, you will be part of a culture that embraces ownership, collaboration, and creativity, and allows you to impact our company’s success directly. You will embrace open communication in a flexible, high-performing environment.

Key responsibilities

• Analyze client requirements and workflows, and configure tailored software solutions that align with business processes.

• Lead technical sessions with clients to discuss system requirements and other dependencies.

• Troubleshoot technical and workflow issues during implementation, and provide hands-on solutions to meet project deliverables.

• Develop and deliver training to client stakeholders to ensure a smooth transition to the application.

• Coordinate with customer and internal teams on data migrations, system integrations, and API configurations to ensure seamless functionality.

• Maintain internal tools and documentation to support the team and client adoption of the solution.

• Manage client expectations through regular status updates and communication, and deliver exceptional service experiences both in person and remotely.

Availability

This role includes up to 25% travel across Canada, the U.S., and internationally to support team members at client sites or attend industry conferences and events.

This is a hybrid role, with one to two days in office per week, to facilitate brainstorming and team building. Our office is located across from Guildford Mall, in Surrey, BC.

Qualifications

• 5+ years of experience in a client-facing enterprise application implementation role, with proven software implementation, training, or consulting experience.

• A degree or diploma in a post-secondary technical program, or in Computer Science, Information Technology, or a related field.

• Experience working on a project team, following established project plans, and collaborating with a Project Manager or project team members to execute deliverables.

• Understanding of system integrations, APIs, and data migrations.

• Excellent communication and interpersonal skills, with strong presentation skills and confidence training large audiences, including at customer conferences, user group meetings, and client-facing sessions. Excellent verbal and written English is required.

• Strong critical-thinking, problem-solving, and attention-to-detail skills.

• Highly self-directed, able to work independently, and committed to ongoing self-study and researching unfamiliar topics.

• Confident and professional in client-facing situations, with the tact and respect to engage stakeholders. Able to acknowledge when an answer isn’t immediately available and follow up promptly with an accurate response.

• Asset: experience in the dental or health care industry.

Our recruiting process

We try to make our process as simple as possible while still giving you and us opportunities to learn about each other.

• Intro/screening call

• Short online behavioural and cognitive assessment

• Online interview with Hiring Manager

• In-person panel interview

For us, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.

Compensation and benefits

The posted range for this position is between $77,500 CAD and $90,250 CAD. This is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range, including prior experience, training, current skills, certifications, and education.

Our benefits also include:

• 3% RRSP matching

• Comprehensive health and dental benefits plan

• 3-week paid vacation, growing up to 5 weeks with tenure

• Unlimited paid flex days

• Paid birthday off

Learn more about Henry Schein One

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication, and marketing software. Our Academic team supports axiUm, the all-in-one education and electronic health record (EHR) platform designed for dental schools, hygiene, and assisting programs. These platforms integrate clinical, academic, and administrative workflows to manage patient care, curriculum, assessments, and operations, helping institutions streamline clinical education and prepare students for success in modern dental practice.

With more than 20 years of experience in the Canadian Dental Practice Management and Global Academic-Dental markets, our team builds reliable, easy-to-use tools that help students, faculty, and clinic staff work smarter every day.

HSOne Canada was recognized as one of the 2026 Best Workplaces in British Columbia by Great Place to Work.

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