Implementation specialist Jobs in Ottawa, ON

Key Responsibilities: * Manage the daily coordination and deployment of IT equipment for new employees, working closely with hiring managers. * Coordinate the ordering and activation of mobile phones for new hires and existing employees, working directly with telecommunications vendors to resolve order, account, and service issues. * Handle requests for purchasing computers and peripherals, ensuring accurate documentation, addressing questions, and resolving concerns related to purchases and inventory. * Create Requisitions and Purchase Orders in our hardware ordering system for refilling office hardware stock and on behalf of the customers. * Create shipping labels and track orders from placement to delivery, ensuring that packages meet customer specifications and arrive on time. * Investigate and resolve any shipping delays, verifying that purchase orders match shipments. * Assist in managing and monitoring inventory control systems, ensuring equipment is available and accounted for. * Evaluate and prioritize business-critical hardware for the organization. * Deploy new computers to employees and new hires. * Collaborate with the Procurement Team to address asset tracking, equipment redeployments, and basic PC/MAC repairs and troubleshooting. * Provide high-level desktop support by resolving configuration issues, reviewing changes with clients, and maintaining documentation for desktop deployment procedures. * Field incoming technical support requests from both local and remote end users with a focus on excellent customer service. * Provide occasional support and troubleshooting for meeting-room audio/visual and collaboration technology. * Maintain an incident management system to track technical problem histories and resolutions. * Participate in special projects and perform administrative tasks as required. Required Qualifications: * 1+ years of experience deploying Windows and MacOS computers, with a preference for experience using Intune and Jamf. * Bilingual proficiency in English and French, with the ability to communicate effectively with both technical and non-technical stakeholders. * Strong knowledge of Windows 11, including the ability to diagnose, troubleshoot, and resolve hardware/software issues. * Proficiency in Microsoft applications: Word, Excel, and Outlook. * Experience supporting and troubleshooting meeting-room audio/visual and collaboration technology, including conferencing equipment, displays, cameras, microphones, and Microsoft Teams Rooms or similar platforms. * Excellent communication skills in both written and verbal formats, with the ability to work collaboratively in a team environment. * Superior attention to detail, organizational skills, and the ability to prioritize effectively. * A strong commitment to providing high-quality customer service. * A willingness to continue learning and improving technical skills. Preferred Qualifications: * Experience working in a support role for a software organization. * ITIL knowledge and experience. * Familiarity with ITSM ticketing systems and ServiceNow. * Experience deploying equipment to a remote workforce. * Previous experience with Jaggaer is a plus. Salary Range: The hiring range for this role is $50,000 to $65,000 CAD per year. Final compensation will be based on experience, skills, market conditions, and internal equity.