Implementation specialist • ottawa on
March Networks is an established global leader in the video surveillance industry and works with the world’s largest retailers and banking institutions.Our goal is to create a positive working envi... Show more
Motivated to join a winning team? Parts Specialists being hired at a competitive wage scale with $18.The Automotive Parts Specialist (APS) works in conjunction with Automotive team and fe... Show more
The Implementation Technician is responsible for installing, configuring, and supporting network infrastructure and communications hardware in retail and commercial environments.This role ensures a... Show more
Interested in an opportunity to be part of a dynamic team of proposal managers focused on winning Federal work? AECOM is hiring an experienced proposal leader to work within our Governments Marketi... Show more
Are you someone who thrives in a busy role that engages both your analytical, problem-solving skills and customer-focused approach? Do you enjoy establishing relationships and offering financial so... Show more
Our client is seeking an On-Site IT Support Specialist to deliver hands-on technical support in an active, multi-server enterprise environment.In this role, you will maintain core workstation infra... Show more
YOUR time to shine! Take the leap today for greater flexibility, an inspiring workplace culture, and a career that truly makes an impact.As a local sales leader at BVM, I’m excited to meet dr... Show more
Join Amazon’s mission to become Earth’s safest place to work! At Amazon, we’ve set the ambitious goal to become the benchmark of safety excellence across all industries in which we operate.As a Wor... Show more
Headquartered in Kanata, Ontario, BWXT Medical Ltd.Kanata and Vancouver, British Columbia.We believe in empowering our employees and cultivating a dynamic workplace that fosters growth and collabor... Show more
The ideal candidates are senior Financial Specialists with a minimum of 5 years experience.Daily Tasks and Responsibilities.C&A) overhead, costs of products and services, and other related costs (F... Show more
With 40 years of seismic technology and industry application experience, we are a global, award-winning company providing monitoring solutions and equipment for studying artificial and natural seis... Show more
The future you want is within reach.PCL Family of Companies (PCL), we don’t just build projects – we build opportunities, careers and communities.We invest in our people and projects, and that shar... Show more
Grow Your Career at Strathmore! 🌿.Talent Acquisition Specialist – High-Volume Recruitment.Strathmore is a leading provider of snow removal and commercial landscaping services in Canada.We have bee... Show more
Key Responsibilities: * Manage the daily coordination and deployment of IT equipment for new employees, working closely with hiring managers.Coordinate the ordering and activation of mob... Show more
Halifax, NS, Ottawa, ON, Victoria, BC.BMT is dedicated to tackling the most crucial engineering challenges of our era, fostering an environment where individuals with exceptional technical expertis... Show more
Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC).Language Skill Levels (Read/Write/Speak):.Our salaries generally range from $ 104180.The work you do and the wor... Show more
March Networks is an established global leader in the video surveillance industry and works with the world’s largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.
Purpose:
Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers’ orders are entered and fulfilled in a timely manner and customers’ needs are handled in a seamless and professional manner.
Duties:
· Resolves complex and escalated customer issues with a high level of judgment and discretion, serving as a point of escalation for the team, focusing on customer satisfaction, and resulting in a high level of confidence in the company and its products.
· Serves as a subject-matter resource for customer phone and email support, guiding customers on topics regarding our products such as part number verification, pricing, availability, and lifecycle (New product introduction, End of life).
· Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation).
· Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines, ensuring process adherence and identifying/correcting errors before they impact customers.
· Provides shipment confirmations and tracking information to customers as required, supporting the customers on complex or high-priority shipments requiring judgment calls (e.g., expedited freight, split shipments, customs issues).
· Provides pro-forma invoices, freight quotes and certifications for international shipments as required, including non-standard or high-complexity cases.
· Functions with a high degree of independence, exercising sound judgment and decision-making authority on daily operations, escalations, and special projects with minimal oversight from the Department Manager
Education:
· College diploma or equivalent combination of education and experience
· At least 5 years’ experience as a customer service representative in a technology environment
Qualifications and Experience:
· Demonstrated experience working with international customers in various time zones
· SAP experience in Order Management (SD) is required
· Salesforce (Sales Cloud) experience would be an asset
· Sound problem solver and decision maker
· Professional demeanour and excellent customer service focus
· Strong knowledge of MS Office (Word, Excel, PowerPoint)
· Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
· Ability to manage customer expectations
· Ability to work
o Independently and as part of a team
o Well under pressure and meet deadlines
o In a fast-paced, dynamic environment, ability to prioritize and multitask
· Attention to detail, investigative, committed to quality
· Resilient, ability to maintain composure in stressful situations
· Proactive mindset, with a high desire to resolve issues
Why Work at March Networks?
March Networks is an equal opportunity employer and supports a diverse workforce.
Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.
Please note March Networks uses AI as part of the recruitment process.
Hiring salary range for this position is between $60,000 - $65,000. This is an existing vacancy with one opening.
){kind=logo}
