Implementation specialist Jobs in Saanich, BC

We are looking for a high-impact Employment Specialist who is as passionate about people as they are about process. This role is a unique hybrid of front-line client support and back-end program development. You won’t just be executing existing programs; you will be the eyes and ears on the ground, using your insights to pivot, refine, and improve how we serve our community.

This position you must have access to a vehcile.

Advantages
- $32 per hour
-Monday to Friday 8-4:30pm
- Benefits after three months
- 3 weeks vacation

Responsibilities
1. High-Touch Client Support

- Serve as the primary liaison for a diverse portfolio of clients, providing empathetic, resourceful, and timely assistance.

- Resolve complex escalations by identifying root causes and navigating organizational barriers to find a "yes."

- Maintain a high standard of service that reflects our commitment to dignity and inclusion.

2. Program Evaluation & Improvement

- Regularly audit program workflows to identify bottlenecks or areas where client needs are not being met.

- Translate qualitative client feedback into actionable recommendations for the leadership team.

- Assist in the rollout of new initiatives, ensuring that internal systems are updated and optimized for efficiency.

3. Cross-Functional Collaboration

-Work seamlessly across departments (e.g., Finance, Marketing, Operations) to ensure program goals are aligned with broader organizational objectives.

-Build and maintain strong relationships with external stakeholders, community partners, and vendors.

Who You Are (Required Competencies)

- Problem-Solver: You don't just follow a manual; you write a better one. You are flexible in responding to the changing needs of clients and are comfortable "building the plane while flying it" when organizational needs shift.
- Collaborator: You understand that "silos" are the enemy of impact. You have a proven ability to work effectively within teams and inspire various stakeholders to achieve common goals.
- Advocate: You bring a deep awareness and sensitivity to multicultural issues. You are skilled at navigating diverse backgrounds and ensuring that every client feels seen, heard, and respected.
- Professional: You have the emotional intelligence to handle high-pressure situations and setbacks. You maintain a positive, solution-oriented attitude even when faced with systemic challenges.

Qualifications
Qualifications & Requirements

-Education: Bachelor’s degree in [Insert Field, e.g., Social Work, Business Admin, Communications] or equivalent professional experience.
-Experience: 3–5 years in a client-facing role, ideally within program management or social services
-Technical Skills: Proficiency in [CRM software, e.g., Salesforce], project management tools, and data reporting.
-Communication: Exceptional verbal and written communication skills with the ability to "read the room" and adapt your style to the audience.

Summary
Two easy ways to apply:

1. Apply online: http://www.randstad.ca
2. Email resume to wesley.chung@randstad.ca; raj.sra@randstad.ca

Please notify that we welcome all applications, however only the ones with relevancy will be considered.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.