Support analyst Jobs in Brampton, ON

Technical Support Analyst

The Technical Support Analyst is responsible for providing technical support via phone, email or deskside for our client’s end users and systems.

Responsibilities

• Provide analysis incidents and/or a solution to it in order to restore service
• Perform remote troubleshooting, installation and repairs using remote support tool
• Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation.
• Administer and maintain end user accounts, permission, and access rights.
• Ensure network connectivity of all workstations
• Monitor performance of manageable key infrastructure components such as file and print servers, printers, routers, switches & hubs.
• Move, add and/or update end user technology-related devices which include updating Configuration Items
• Populate and administer knowledge base and other self-help tools with proven solutions to common technology-related problems.

Qualifications

• 2+ years of experience in technology support roles
• 2+ years of experience working in a Service Desk environment is preferred
• 2+ years experience in Microsoft Active Directory and IP network administration
• Strong experience with Microsoft 365
• Good experience with VOIP or office phone systems
• Knowledge of advanced computer hardware, including desktops, laptops, printers, switches and wireless devices.
• Experience with desktop and server operating systems, including Windows and Macs.
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong interpersonal skills

This is a hybrid 12 month contract role located in Brampton, ON.