Support analyst Jobs in Hamilton, ON

Company: CUMIS
Department: Strat/BI-Imp/Op Sup-CUMIS
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Senior Business Analyst you will be a subject matter expert and lead the development of stories (requirements), workflows and procedures, business analysis, acceptance testing, and the implementation of new or enhanced applications to ensure alignment within the program.. You will work closely with various stakeholders to ensure that all requirements align with digital standards, enable agile team development, and deliver high quality results.

How you will create impact:

• Consulting with stakeholders to understand, gather, and document clear and concise business and technology requirements, processes, issues, and risks.
• Investigating and recommending solutions using sound business judgement while consulting with all affected areas and apply solutions where appropriate.
• Developing test strategies, planning, and providing work effort estimates while adhering to Business Systems standards, methodologies, processes, and tools.
• Supporting technical design, development, and testing activities by offering subject matter expertise to respond to inquiries, participating in reviews and providing context regarding business needs and requirements.
• Coaching, training, and developing team members and providing timely feedback to achieve department objectives.

To join our team:

• You have five years of experience as a business analyst, working in an agile environment.
• You have a post-secondary degree in Business or Computer Science.
• You have or are working towards the Chartered Insurance Professional (CIP) designation.
• You have a Business Analyst certification.
• You have excellent business and systems knowledge and comprehension of applications, procedures, and workflows.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $72,847 - $121,411

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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