Support analyst Jobs in Vaughan, ON

Work Location Type: Hybrid

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation:

The base salary for this role ranges between $ 67,440 - $ 92,730, with eligibility for an incentive target of 5% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Details:
As a member of the Merchandising and Supplier Management (MSM) team, you will closely work with the Merchandising, Supplier Management, and Product Information teams, and other cross functional partners on projects to enhance and/or improve process and reporting that support our business activities and Supplier/Product offering.

This position will be located in Thornhill, ON and is a full-time role working 40 hours a week and on a hybrid (in office / remote) basis.

You Will:

• Collaborate with Canadian MSM teams and U.S. counterparts to understand product data, workflows, processes, and reporting requirements.
• Partner with business stakeholders and technology teams to document process flows, identify gaps, and define business requirements.
• Analyze product assortment, supplier data, and business processes to identify opportunities for operational improvements.
• Develop, automate, and enhance reporting and analytical tools by integrating data from multiple sources to provide actionable insights, monitor performance, identify trends and root causes, and deliver data-driven recommendations.
• Design, build, test, and deploy reporting capabilities and workflow automation solutions using SQL, Snowflake, Power BI, Python, Power Automate, Power Apps, SharePoint, SAP, STEP and related technologies.
• Estimate work effort and develop project timelines for new reports, tools, and applications.
• Communicate project progress and findings to stakeholders and business leaders.
• Support additional projects and cross-functional initiatives as required.
  

You Have:

• Bachelor's Degree Business, Data Analytics, Statistics, Math, or related field. required Working experience across the entire Power Platform (e.g., PowerApps, Power Automate, Power BI).
• Strong proficiency working with systems such as Snowflake, Teradata, SQL Server, SharePoint and SAP.
• Proficiency in Microsoft Office functionality (Word, Excel, Access, PowerPoint) expected.
• Strong Business, analytical and problem-solving skill with excellent written and verbal communication skills.
• Work cross-functionally to foster, manage, and leverage relationships with stakeholders, team members, and end users.
• Self-directed with accountability to make sound business decisions while demonstrating effective time-management and multi-tasking skills.
• Proactively identify problems and determine corrective actions by building and communicating clear project plans. Excellent interpersonal skills
• High degree of accuracy and strong attention to detail.

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.