Support analyst Jobs in Markham, ON

Job Summary

Position Type : Permanent, Full Time

Location :   281 Hillmount Rd. Suite 101, Markham ON L6C 2S3, Canada

Reports to :   Miller Support Manager

Travel territory :   Canada

Mission

As a Technical Support Analyst, you will be part of a distributed team of diversely skilled individuals who pride themselves in their breadth of knowledge, troubleshooting skills and positive attitudes. You’ll be the face of Colas IS Support in your territory, interacting directly with our internal customers on a daily basis and providing exceptional, on-site customer service for a variety of technical issues. The Regional Support Team often works irregular hours to effectively support all of Colas’ operations. The Technical Support Analyst works with his manager and the business to ensure that coverage meets the needs of everyone, so schedule flexibility is required.

Main Responsibilities

• Assist our customers in maximizing their use of our information technology
• Provide technical support and administration for our business critical systems, including : Microsoft Windows 10, 11 and Server with Active Directory Workstations, servers, local and wide area networks, printers and the associated technology at our manufacturing plants Systems such as Teams telephony Tools such as Adobe Acrobat, Microsoft Edge, Chromium and Ivanti Secure Microsoft Office Suite and Microsoft Office 365
• Prioritize incoming requests from throughout the region made by phone, e-mail and in-person
• Travel to our locations within your territory to resolve critical issues on a moment’s notice
• Be the on-site relay for all ISS services (applications, infrastructure, support) : analyze needs, identify problems, coordinate resources and share solutions
• Lead projects within your territory and provide expertise to the business in whatever capacity required, such as a technology refresh or data analysis
• Assist with support of our business applications (JWS Apex, COMMANDseries, OnBase, HeavyBid, HeavyJob…) as much as your ever-growing skill level allows
• Empathize and communicate with customers to ensure satisfaction
• Multitask effectively to ensure no customer is forgotten and no project undone
• Analyze trends to improve both the support process and user training

Skills / Qualifications

DIVERSITY IS IMPORTANT TO US

At Colas, we believe our workforce should reflect the diversity of the communities we connect. By living our core values of Caring, Sharing, and Daring, we welcome all those who help create the links that bring us together. We are committed to equal employment opportunity regardless of age, ethnicity, national origin, religious beliefs, disability, marital or family status, gender, gender identity or expression.