Jobs in Orangeville, ON

Position Description

This role has a starting hourly rate of $27.43 !

If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Examiners are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!

Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations providing customer information and assisting members of the public at various stages of the drivers licensing process. Our team of Driver Examiners engages with customers in a friendly knowledgeable and professional manner.

You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits skills and the applicants demonstrated ability in the operation of vehicles making notes on applicants compliance to traffic laws how they handle stressful situations their adherence to driving regulations and safe driving practices.

You will provide examination results and details regarding errors as well as areas requiring improvement and complete the evaluation forms for road test assessments entering road test results into a system / computer. Sercos Regional Managers and individual Site Managers lead the team of Driver Examiners offering many years of experience working with our customer and providing the Ministry with excellence in customer care.

This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.

SUMMARY / PURPOSE :

• Evaluates the driving ability of applicants at the G2 and G level.
• Evaluates the driving ability of applicants at the M2 M and controlled class (ABZ) level if qualified and required.
• Provides grade of road test licence information and resolves licensing issues.
• Provides information and assistance related to Driver Examination services.
• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.

KEY RESPONSIBILITIES :

HEALTH AND SAFETY :

OTHER / PROJECTS :

Qualifications

JOB REQUIREMENTS :

EDUCATION / CERTIFICATIONS :

KNOWLEDGE and EXPERENCE

SKILLS / COMPETENCIES

Interpersonal Communication Financial Managerial Problem solving) :

Knowledge and understanding of driving and assessment - Theory of driving behaviour hazard perception and accidence avoidance. Driving test policies and standards requirements of the driving test.

Assessment skills - Ability to observe accurately monitor and evaluate overall candidate performance. Foresee correct and comprehensive recognition of dangerous situations. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.

Quality of service - Ability to establish and communicate what the candidate can expect during the test. Ability to communicate clearly choosing content style and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organizations effectiveness.

Thoroughness - The ability to ensure that ones own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.

Decisiveness - The ability to make difficult decisions in a timely manner.

Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.

Personal credibility - To be responsible reliable and trustworthy.

MENTAL AND PHYSICAL EFFORT :

WORKING CONDITIONS :

If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group plc. In North America Sercos 9000 employees strive to make an impact every day across 100 sites in the areas of Defense Citizen Services and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military numerous U.S. Federal civilian agencies the Intelligence Community the Canadian government state provincial and local governments and commercial clients. While your place may look a little different depending on your role we know you will find yours here. Wherever you work and whatever you do we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit : If you require an accommodation with the application process please email : or call the HR Service Desk at option 1. Please note due to EEOC / OFCCP compliance Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain / store the information provided as proof of identity. For more information on how Serco uses your information please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco please email .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

Key Skills

Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C

Employment Type : Full-Time

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1