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Last updated: 7 days ago
Resident Services Coordinator

Resident Services Coordinator

Pacifica HousingVictoria, BC, CA
Full-time +1
Quick Apply
Resident Services Coordinator (RSC).Monday-Friday (75 hours bi-weekly).Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedica...Show moreLast updated: 30+ days ago
Office Coordinator

Office Coordinator

Archipelago Marine ResearchVictoria, British Columbia
Full-time
Office Coordinator Do you like to wear jeans to the office almost every day? Have fun at work? Help plan staff events and participate in community events? Are you passionate about our environment a...Show moreLast updated: 11 days ago
DESIGN COORDINATOR

DESIGN COORDINATOR

Chintz & CompanyVictoria, Canada
Full-time
Full Time - Tuesday through Saturday 9 : 30AM - 6PM.As a Design Coordinator you will demonstrate a strong customer care initiative at all times - assessing and maintaining store needs, consistently s...Show moreLast updated: 30+ days ago
Environmental Coordinator

Environmental Coordinator

AtkinsRéalisVictoria, BC, CA
Full-time
Come join us in reshaping the future with AtkinsRéalis.AtkinsRéalis is dedicated in engineering a better future for our planet and its people. Do you have the ambition, enthusiasm and technical capa...Show moreLast updated: 30+ days ago
Health Care Assistant Coordinator

Health Care Assistant Coordinator

ABM CollegeVictoria, British Columbia, Canada
Full-time
Quick Apply
Edison College Canada, established in 1973, is accredited and recognized by the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills.As a studen...Show moreLast updated: 21 days ago
Administration Coordinator

Administration Coordinator

Proline Management Ltd.Victoria, British Columbia, Canada
Full-time +1
Quick Apply
We are looking for a motivated individual with a passion for helping people live and grow together to join our close-knit Administration team. If you are the kind of person who instinctively creates...Show moreLast updated: 30+ days ago
marketing coordinator

marketing coordinator

AEKAO KITCHEN APPLIANCES LTD.Victoria, BC, CA
Full-time +1
Experience : 1 year to less than 2 years.Private company, corporation or industry.Develop all kinds of events for publicity, fundraising and information purposes. Administer programs to promote indus...Show moreLast updated: 30+ days ago
Project Coordinator

Project Coordinator

Bird ConstructionVictoria, BC
Full-time
The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thin...Show moreLast updated: 28 days ago
Store Pricing Coordinator

Store Pricing Coordinator

London Drugs LimitedVictoria, BC, CA
Part-time
You’ll experience them all at London Drugs.As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, custom...Show moreLast updated: 8 days ago
Coordinator (RN / RPN)

Coordinator (RN / RPN)

Island HealthVictoria, BC, CA
Full-time
Education, Training And Experience.Bachelor's degree in nursing or related health discipline plus five to seven years' recent related experience, including 2 years relevant clinical experience, and...Show moreLast updated: 7 days ago
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Resident Services Coordinator

Resident Services Coordinator

Pacifica HousingVictoria, BC, CA
30+ days ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description

Position Title : Resident Services Coordinator (RSC)

Posting Number : 26-008

Reports to : Manager of Resident Services

Union : BCGEU

Compensation : $27.39-$29.69 / hour

Schedule : 8 : 30am-4 : 30pm, Monday-Friday (75 hours bi-weekly)

Status : Full Time, Permanent

Posting Closing Date : February 28, 2026 at 4pm

Organizational Focus :

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Key Responsibilities :

The Resident Services Coordinator supports the Associate Director of Housing in meeting effective operation and prudent management of our residential properties with a resident-focused approach.

1. Contributes to ensuring a high occupancy rate by :

  • Arranging viewings with potential residents and following up with prospective renters
  • Completing the move-in process with new residents
  • Taking early preventative action when a resident is struggling or failing to meet their tenancy responsibilities
  • Collaborating with other departments to support housing security and stabilization efforts to minimize evictions
  • Completing the move-out process, updating the required data-bases and collaborating with maintenance and supportive housing staff as required to ensure an expedited suite turnover process takes place

2. Tenancy Management and Resident Communication :

  • Timely response to resident communication including complaints and inquiries
  • Records and maintains resident unit files in Yardi (property management software), and hardcopy including all tenancy related records
  • Prepares and delivers resident correspondence including but not limited to warning letters and notices to end tenancy
  • Works with residents to create and track payment plans as required and that chargeback procedures are followed
  • Ensures appropriate and effective communication takes place with residents, provide responses where required, including as a direct liaison with residents and external stakeholders as required
  • Works with the Finance Department to ensure timely collection of rent and tracking of accounts receivable
  • Prepares evidence and documentation to be submitted for and participates in hearings at the Residential Tenancy Branch (RTB) and represents the Society in RTB proceedings
  • 3. Performs a variety of administrative functions including :

  • Undertaking move-ins / move-outs and unit showings
  • Processing rent / subsidy changes as per BC Housing guidelines
  • Implementing rent increases in accordance to RTB requirements
  • Ensuring tenancy agreements are up to date and adequately protect Pacifica Housing
  • Providing monthly reports to the Manager of Resident Services on internal housing statistics
  • Follow up on reports from property inspections and maintenance visits that indicate any action needs to be taken by the resident in order to comply with their tenancy agreement
  • Cross-training with coordinator positions in other departments
  • Perform other related duties as required including providing vacation and other coverage to Pacifica Coordinators as required
  • Requirements

    Please note that a combination of experience and education may be considered.

    Education :

  • Secondary school graduation
  • Certificate or diploma in Office Administration
  • Experience :

  • A minimum of 2 years related property management experience.
  • Knowledge, Skills and Abilities :

  • Strong organizational and time management skills
  • Demonstrated conflict resolution skills
  • Knowledge of the Residential Tenancy Act
  • Ability to operate as part of an interdisciplinary team
  • Proficient in MS Office programs including Word, Outlook and Excel
  • Knowledge of Yardi Property Management software an asset
  • Additional Criteria for Role :

  • Completion of a Criminal Record Check is required before employment commences
  • Must have valid driver’s license and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance
  • Current basic First Aid Certificate
  • As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

    Please note : While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.

    Benefits

  • A mission driven and meaningful working environment.
  • Competitive salary from a Certified Living Wage Employer.
  • Minimum six (6) percent vacation accrual rate for all permanent staff
  • Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more).
  • Competitive BCGEU Pension Plan.
  • Employee assistance program.
  • Wellness time.
  • Career development and internal advancement opportunities.
  • Organization and individual training opportunities.
  • Dog friendly offices.
  • Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

    Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.