Support manager Jobs in Pickering, ON

Location: Pickering, ON, CA

Type of Position: Permanent

Number of Positions: 1

Salary: $108,208.00 – $135,259.00

Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand? Do you have a passion for big data and cloud computing – and know the benefit of using data to improve business practices?

Become a Manager, Application Support with MPAC

The Municipal Property Assessment Corporation (MPAC) is made up of a team of experts who understand local communities and assess every property in Ontario. What we do provides the very foundation that municipalities use to base the property taxes needed to pay for the services we use every day.

Equity, Diversity, Inclusion and Anti-Racism

MPAC is committed to Equity, Diversity, Inclusion and Anti-Racism. We are taking important steps towards ensuring that all voices are respected, valued and being heard. MPAC is dedicated to fostering an environment where employees can bring their full, unique and authentic selves and are inspired to do their best work.

Our Information Technology team works closely with each department across the business to design, build and deliver innovative solutions that help make MPAC an international leader in the property assessment industry. The way we think about technology is different, and our teams are proud to share their knowledge and contribute to meaningful, technology-enabled success stories that enhance operational intelligence and customer service delivery. We tackle complex problems collaboratively in an agile environment, and are committed to ensuring MPAC technology is consistently available, scalable, performance-based and secure. We’re a group of forward-thinking and talented professionals who stay ahead of the game by using open source technology, cutting-edge cloud computing, advanced analytics and predictive and machine learning models.

Job Description

What makes you great for this role?

You are a technically strong, customer-focused leader who thrives in a fast-paced production environment where application reliability and client service matter. You bring deep application support expertise and can lead teams through complex incidents, understand system dependencies, coordinate across technical teams and communicate effectively with clients. You are equally focused on prevention and resolution, using monitoring, automation and proactive support practices to identify issues before they impact clients. As our application portfolio grows, you will build team capability and evolve our support model to deliver responsive, high-quality service

We have:

• A team of highly skilled, dedicated and collaborative staff
• Leadership that supports you
• An enterprise that embraces change
• A work environment that has flexible work locations (including hybrid), hours of work and overall employee wellness support

You have:

• Completion of post-secondary education in Information Technology, Computer Science, Information Systems or a related field, or an equivalent combination of education, training and relevant experience;
• At least 5 years of progressively responsible experience in application support, production support, IT service management or technology operations, including experience leading teams responsible for business-critical applications;
• Experience managing production incidents, troubleshooting and service restoration in high-pressure environments;
• Strong understanding of application architecture, integrations and dependencies across infrastructure, databases, networks and security;
• Experience with application monitoring, alerting and proactive issue prevention practices;
• Knowledge of incident, problem, change and service management, including SLA management;
• Strong leadership skills with experience coaching, developing and leading technical support teams;
• Excellent client service, communication and stakeholder management skills, with the ability to collaborate across IT teams to resolve complex issues; and
• Knowledge of SDLC, Agile and DevOps practices.

Nice to have:

• Experience with cloud technologies and supporting applications in cloud-based environments;
• Knowledge of information security and compliance practices; and
• ITIL, HDI, cloud, Agile/Scrum or other relevant service management or technology certifications.

What you will do:

• Lead application support services for business-critical production applications;
• Lead and develop a customer-focused team responsible for resolving and escalating production issues;
• Coordinate resolution of complex incidents across Development, Infrastructure, Cybersecurity and IT teams;
• Enhance monitoring, alerting and proactive issue detection capabilities;
• Lead incident and problem management activities, including root cause analysis and corrective actions;
• Monitor application performance, service levels and trends to improve reliability and client experience;
• Ensure timely and effective communication during incidents and service disruptions;
• Manage application maintenance, releases and support activities across locations and time zones;
• Oversee SLAs with clients, vendors and service providers;
• Partner with Development and IT teams to ensure operational readiness of new releases;
• Build team capability through coaching, documentation and knowledge sharing; and
• Drive automation and continuous improvement across application support processes.

Additional Information:

• Requisition ID: 3044
• Job Type: Non-Union Staff
• Closing Date: November 5, 2026

MPAC is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflect the diversity of the public and communities we serve.

Persons with disability who need accommodation in the application process or those needing job postings in an alternative format may email their request to

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Please note that MPAC prohibits employees from holding a current/valid real estate license and successful applicants must at least suspend their real estate licenses during their period of employment at MPAC as outlined in our Employee Code of Conduct.

Job advertisements for positions that have been designated bilingual will be posted in both English and French on our website. Positions that are not designated bilingual are not translated and are only posted in English on the English version of our website.

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