Support manager Jobs in Toronto, ON

Job Description

What is the opportunity?This is an exciting opportunity to be part of Finance Shared Services-Finance Application Operations team. As Manager of Business Operations Support, this position is responsible for the ongoing management of FIBRS (Financial Business Rules system), with a key focus on the Calculations rules. As subject matter expert (SME) you will work with our business partners to identify new requirements and system enhancement opportunities to drive Finance System improvements and efficiencies. What will you do?

• Manage the shared service team responsible for processing FiBRS business rules transactions.
• As subject matter expert (SME), work with our business partners to identify new requirement opportunities to drive Finance System improvements and efficiencies related to FIBRS rules
• Validate the impact of business rule changes to financial reporting, lead user acceptance test plan creation & execution and provide clients with UAT results for signoff
• Validate weekly/monthly reports to ensure completeness & accuracy of FIBRS business rules
• Proactively contribute content to Knowledge Management tool to contribute to an efficient support environment and actively support cross training within shared service team
• Participate in all SOX audit activities in support of finance systems ensuring compliance to all controls.

What do you need to succeed?Must-have

• Previous knowledge of RBC finance systems and tools (i.e. EPM, FIBRS and PeopleSoft)
• Detail oriented, analytical, can work independently and is a fast learner
• Change mindset and ability to apply a process improvement lens to all BAU activities
• Good communication (oral & written) and interpersonal skills
• Proven time management, planning, organizational and problem-solving skills

Nice-to-have

• Strong technical proficiency in Excel (Pivot tables, VB lookups)
• Experience with writing process documentation

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders committed to your growth through coaching and meaningful opportunities.
• Visible impact on enterprise-critical and regulatory initiatives.
• Dynamic, collaborative, high-performing team culture.
• Challenging work with the chance to innovate and build lasting solutions.
• A purpose-driven environment focused on helping clients and communities thrive.

#LI-POST Job SkillsCustomer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury ManagementAdditional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-16

Application Deadline:

2026-11-30Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.