Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
Handle software installation/support/upgrades
Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
Provide 2nd level Help Desk support
Perform basic LAN and internetworking related activities
Respond/update/close calls from National Dispatch/Call Management Center
Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Knowledge, Skills, and/or Abilities Required:
Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
Have 3 – 5 years of deskside support experience
Have 3 – 5 years of break-fix experience
Have strong internetworking and troubleshooting skills
Have A+ certification & at least one certification from either Cisco or Microsoft
May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
Must be a self-starter and have the ability to manage multiple tasks
Can act in a Team Lead capacity
Exceptional customer service skills
Good communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
Must have a minimum of a Diploma from a recognized IT program
Interested individuals should apply for this position with their most recent resume and daytime contact information.
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Deskside Support • Toronto, ON, Canada
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