Support manager Jobs in Coquitlam, BC

Big Joe Canada is the exclusive distributor of Big Joe products in Canada, a trusted North American brand with over 70 years of innovation. We deliver electric material handling solutions that make operations safer, faster, and more productive. From compact electric pallet trucks and stackers to purpose‑built lithium‑ion forklifts and autonomous solutions, our equipment is built to solve real‑world challenges. Supported by a strong dealer network and local expertise, we combine innovation, reliability, and customer focus to deliver unmatched value.

Opportunity

We are looking for a strategic and relationship‑driven National Account Manager & Product Manager – Dealer Support to join our team in Surrey, BC. In this role you will focus on growing national accounts across Canada and nurturing dealers within assigned territories by strengthening relationships, driving strategic growth, and supporting product excellence across our network.

Essential Duties & Responsibilities

• Expanding existing national account relationships by executing strategies to maximize account penetration.
• Developing and growing national accounts across Canada to meet revenue and market share targets.
• Building strong relationships with decision‑makers at all levels, including C‑suite and operations teams.
• Nurturing existing dealers within assigned territories through regular visits and joint sales activities.
• Providing in‑field support, including riding along with dealer reps to identify local leads and opportunities.
• Delivering product training and sales coaching to dealer teams.
• Collaborating with dealer principals to set, review, and achieve sales targets.
• Partnering with internal teams to align national account strategies with overall business objectives.
• Monitoring performance metrics, analyzing trends, and implementing corrective actions where needed.
• Supporting pricing strategies, promotional campaigns, and inventory planning.
• Researching market trends, competitor activity, and emerging opportunities.
• Providing insights to influence product roadmap and strategic initiatives.
• Maintaining accurate reporting on account performance and dealer activities.
• Attending internal and manufacturer meetings, sharing updates and actionable insights.
• Adapting to emerging business needs and contributing to continuous improvement.

Required Skills & Qualifications

• 5+ years of experience in national account management, B2B sales, or dealer development.
• Proven ability to manage complex relationships and long sales cycles.
• Experience in material handling, industrial equipment, or related industries preferred.
• Strong negotiation, presentation, and communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and CRM systems.
• Post‑secondary degree in business administration, sales, or a related field.
• Ability and willingness to travel within North America; valid passport required.

Benefits & Perks

• Company‑paid medical health care plan for you and your dependents.
• Dental plan, vision plan, and prescription drug coverage.
• Annual health care spending account.
• Life insurance, short‑term disability insurance, and travel insurance.
• Sick leave plan – 100% employer paid.
• Employee assistance programmes.
• RRSP matching.
• Ongoing professional development opportunities.
• Performance‑based compensation incentives.

The base pay for this role is: $80,000 annually plus commission. Total earnings (OTE) estimated at approximately $120,000 in the first year.

This is a hybrid role based in Surrey, BC.

Big Joe Canada would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal‑opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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