Support manager Jobs in Markham, ON

Our client, a leading organization in the vehicle distribution sector, is actively seeking an SAP Services & Support Manager to provide strategic and operational leadership for their SAP landscape. This permanent, hybrid role is critical for aligning the SAP roadmap with business goals and maximizing the product’s value across the enterprise. The successful candidate will lead the SAP Services and Support Team (S3), oversee the full product lifecycle (from design to upgrade), manage external vendors and system integrators, and act as the primary liaison between IT and various business units to drive continuous process improvements and efficient SAP service delivery.

Advantages

A hybrid work environment

A work environment built on teamwork, flexibility, and respect

Professional growth and development programs to help advance your career

A focus on respect for people and continuous improvement

Condensed work week during the summer (Summer Hours)

Responsibilities

Strategic Leadership & Planning : Lead the development and execution of the long-term SAP roadmap, providing strategic oversight for all SAP services, architecture, and new module implementations to ensure alignment with organizational strategy and financial goals.

Team & Operational Management : Provide guidance, coaching, and accountability for the SAP Services and Support Team (S3), fostering a culture of collaboration and continuous improvement (Kaizen). Manage the operational budget, maintain system documentation, and enforce ITIL / PMLC processes and regulatory compliance.

Product Lifecycle & Delivery : Oversee the full systems development lifecycle for all SAP projects, enhancements, and upgrades. Ensure end-to-end service delivery, support, maintenance, and manage architecture and design to maximize SAP's value and user satisfaction.

Stakeholder & Vendor Partnership : Act as the primary liaison between business units and IT, focusing on driving continuous process improvements through SAP applications. Manage all external vendors and system integrators, overseeing contract negotiation and monitoring performance to meet all service commitments.

Qualifications

Experience & Education :

University Degree in Computer Science, Information Systems, Business Administration, or a related field.

7+ years of progressive IT management experience, including 5+ years of leadership managing mid- to large-size teams and influencing senior stakeholders.

5+ years managing an SAP Centre of Excellence or equivalent, including external partner service delivery and process development to maximize SAP ROI.

5+ years of extensive SAP experience (functional / development), including landscape management, cloud applications (e.g., IBP, BTP), and system integration.

5+ years focused on driving business process enhancements and user experience through SAP investments.

3+ years leading major projects or initiatives (Agile / Waterfall knowledge preferred).

Core Competencies :

Exceptional leadership, team-building, and matrix management skills.

Strong expertise in budget planning, vendor management, project management, and stakeholder engagement.

Excellent communication, presentation, and interpersonal skills.

Proven investigative and complex problem-solving abilities.

Proficient in IT service and support frameworks (e.g., ITIL, PMLC).

Self-starter with the ability to translate business needs to technical design and work effectively across all organizational levels.

Summary

Our client, a leading organization in the vehicle distribution sector, is actively seeking an SAP Services & Support Manager to provide strategic and operational leadership for their SAP landscape. This permanent, hybrid role is critical for aligning the SAP roadmap with business goals and maximizing the product’s value across the enterprise. The successful candidate will lead the SAP Services and Support Team (S3), oversee the full product lifecycle (from design to upgrade), manage external vendors and system integrators, and act as the primary liaison between IT and various business units to drive continuous process improvements and efficient SAP service delivery.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.