IT Operation & Support Manager

Hays are partnering with a privately held investment firm with a global reach, focused on value-oriented investments across public equities, fixed ie, private equity, venture capital, and real estate.

Position Overview

We are seeking an experienced and proactive IT Operations & Support Manager to oversee the daily operations of IT support and infrastructure services. The ideal candidate will have a strong academic foundation inputer Science and at least 10 years of hands-on experience in IT infrastructure administration and maintenance. Expertise in Microsoft 365 administration — including Intune, Defender, and Purview — is essential. This individual will act as a technical leader, driving critical initiatives and executing the strategic vision of senior IT leadership. Responsibilities may evolve as departmental needs change.

Key Responsibilities

• Lead the technical support team, ensuring timely resolution of IT issues and delivering exceptional customer service to internal users.
• Manage the administration, health, and optimization of the organization’s IT infrastructure and endpoint ecosystem.
• Oversee Microsoft 365 services, including : Exchange Online, SharePoint Online, Teams, Azure ADMicrosoft Intune for endpoint management (Windows / macOS devices,pliance policies, app deployment)Microsoft Defender for Endpoint / Microsoft XDR for security operationsMicrosoft Purview forpliance, data loss prevention (DLP), and informationernance
• Act as the escalation point forplex support cases and infrastructure issues.
• Lead implementation of IT initiatives and strategic projects aligned with organizational goals.
• Provide mentorship, training, and oversight to support team members.
• Maintain and improve documentation related to IT infrastructure, processes, policies, and asset inventory.
• Collaborate with business units to align IT services with evolving needs.
• Evaluate and rmend new tools and technologies to improve operational efficiency and end-user productivity.

Qualifications

What’s Offered

Salary Range - $100,000 - $130,000