Support manager Jobs in Hamilton, ON

Salary: $50,000 - 60,000 per year

Requirements:

• We look for 5+ years of progressive experience in IT support, systems administration, or MSP environments.
• We need strong troubleshooting and diagnostic expertise across infrastructure and application layers.
• We require hands-on experience with Windows Server and Active Directory.
• We require experience with VMware and/or Hyper-V.
• We require solid networking knowledge, including firewalls, switching, routing, and VPNs.
• We require experience with Microsoft 365 and Azure.
• We value the ability to adapt quickly to new tools, technologies, and third-party applications.
• We prefer experience supporting multiple clients with varied IT environments.
• We value excellent verbal and written communication skills.
• We look for a consulting mindset with the ability to recommend practical, business-aligned solutions.
• We need the ability to work independently while contributing in a collaborative team setting.
• Industry certifications in Microsoft, VMware, Cisco, or security-related disciplines are preferred.
• MSP or MSSP background is preferred.
• Exposure to cybersecurity tools, services, or managed security offerings is preferred.
• We value strong customer service and relationship-management skills.
• We need excellent time management, organization, and prioritization abilities.
• We look for critical thinking, adaptability, and effectiveness in a fast-paced environment.
• We value confident decision-making under pressure.
• Willingness to provide after-hours support for urgent issues or client needs is required.
• A valid Class G licence and access to a vehicle are required.
• We require 5 years of IT support experience.
• We require 5 years of IT troubleshooting experience.
• We require 3 years of firewall experience.
• We require 6 years of Microsoft Windows Server experience.
• We require 5 years of virtualization experience.
• We require 5 years of computer networking experience.
• We require 1 year of Microsoft Intune/Copilot experience.
• ConnectWise experience is preferred.
• A Class G Licence is required.

Responsibilities:

• We serve as the primary L2-3 escalation point for complex Help Desk technical issues.
• We troubleshoot and resolve advanced infrastructure problems across servers, virtualization, networking, storage, cloud, and end-user environments.
• We provide advanced expertise in Windows Server OS, Active Directory, Microsoft 365, Azure, VMware, and networking technologies.
• We analyze issues end to end, identify root causes, and implement durable, stable fixes.
• We support and troubleshoot a broad range of third-party and line-of-business applications.
• We work across multiple client environments with different architectures, business needs, and security requirements.
• We assist with or lead technical elements of projects, migrations, upgrades, and deployments.
• We communicate clearly with clients and translate technical matters into business-friendly language.
• We create and maintain accurate documentation, knowledge articles, and service records.
• We collaborate with internal teams to support consistent service delivery and ongoing improvement.
• We provide guidance, mentoring, and resolution support when advanced technical help is needed.

Technologies:

• Active Directory
• Azure
• Cloud
• Copilot
• Cisco
• Firewall
• Hyper-V
• Support
• Microsoft 365
• Microsoft Intune
• Security
• VMware
• Windows
• Office 365

More:

We are Audcomp, a leading Managed Services and Managed Security Services Provider headquartered in Ancaster, Ontario. For nearly 40 years, we have delivered trusted IT, cybersecurity, and technology solutions to businesses across Canada. We offer a full-time, permanent in-office opportunity in Ancaster with a collaborative, high-performance team culture, strong peer support, paid training and certification opportunities, clear career progression into senior engineering, architecture, or leadership roles, and exposure to modern leading-edge technologies. The role includes competitive compensation, a benefits package, and long-term opportunity with a stable, growing organization, along with benefits such as company events, dental care, disability insurance, extended health care, life insurance, on-site parking, and vision care.

last updated 42 week of 2026