Support manager Jobs in Kitchener, ON

Our Support office has an exciting opportunity for a Permanent Full-Time Regional Director of Clinical Support to join their team.

The expected hiring range for this position is $90,000 to $115,000. This role falls within a broader internal salary band, with growth opportunities based on demonstrated performance.”

Be a member of the Support Office team and support Village clinical leadership teams in promoting and developing best practice nursing care and clinical services for our residents across both Long Term Care and Retirement Home settings. This will include travel to villages in the GTA as well as from Toronto to Ottawa. You will also be an integral part of the overall continuous quality improvement initiatives for clinical services to help move us forward in putting living first for our residents.

The Regional Director of Clinical Support will be reporting to the Assistant Vice President of Clinical Services.

The Regional Manager of Clinical Support fosters Schlegel Villages values of building trust, compassion, stability and hope and encourages the growth and development of those they support. You will build internal and external relationships by demonstrating a serving leadership philosophy.

This position will support the full continuum model in our Villages including both Long Term Care and Retirement. The ideal candidate will support clinical teams in both areas of LTC and Retirement in terms of regulations, compliance and better practices.

Certification through the Gerontological Nursing Certificate (GNC) or equivalent qualification in seniors specific care and Point Click Care experience is preferred.

Key Outcomes:

- Highly Competent & High Functioning Village Leadership Teams: Enhance the effectiveness of Village Leadership Teams through support and training.
- Established Culture of Compliance and Continuous Improvement: Foster a culture of compliance and continuous improvement by monitoring and enhancing the quality of care in LTC and Retirement Homes.
- Exceptional Quality and Compliance Indicators: Ensure high standards of quality and compliance across all Villages.

Key Responsibilities:

Training & Education:
- Support the professional practice of Village Leadership Teams as applicable.
- Educate, onboard, coach, mentor, and support Village Clinical Leaders and Team Members, in collaboration with Village Leadership, SVP/VP Operations, and AVP Clinical Support.
- Deliver education aligned with Schlegel Villages programs, initiatives, policies, and procedures.
- Assist in implementing and revising programs, offering innovative suggestions to minimize resistance to change.

Compliance:
- Address high-risk issues promptly.
- Support Villages in meeting regulatory requirements and upholding Schlegel Village Culture and Values.
- Promote compliance with both regulatory requirements and Schlegel Village standards.

Continuous Quality Improvement:
- Ensure effective operation and Continuous Quality Improvement (CQI) of the homes.
- Manage CQI and Accreditation programs in accordance with Schlegel Village standards and regulatory requirements.
- Support the utilization of quality improvement frameworks through program reviews, audits, and data analysis.
- Monitor and analyze quality indicators and adverse events, conducting quality reviews as needed.

Required Education, Credentials & Experience:

Required Education, Credentials & Experience:

- Minimum 3-5 years of experience in Long-Term Care or Retirement Homes ,as a Director of Care (LTC ) OR Director of Wellness (RH).
- Familiarity with using data to drive decisions and translating policies into practice.
- Experience in gerontology, continuous quality improvement, research, adult learning, and change management.
- Strong knowledge of RAI-MDS/LTCF
- Ability to facilitate learning and demonstrate strong leadership, communication, and interpersonal skills.
- Proficiency in computer applications and analytical thinking.
- Registered Nurse (RN) or Registered Practical Nurse (RPN) with current registration with the College of Nurses of Ontario.
- Willingness to travel within your GTA region and across Ontario as required.

You can be you while being a part of our family

At Schlegel Villages we are redefining elder care through , Village design and culture change, but we know the key to our Village success, and our residents’ satisfaction, is YOU and our teams.

We aspire to provide all members of our communities, including team members, with a life enriching experience. We are family owned and operated and we take our mission seriously: “to provide holistic health care in a home environment, located within an internal neighbourhood design that promotes a caring community with emphasis on optimal health and life purpose for each resident”.

Schlegel Villages is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with the hiring leader.

Equity, diversity and inclusion are ingrained within the Schlegel Culture, and our Villages are more welcoming, open-hearted and vibrant because of it. Each Village is strengthened by the unique lived experienceof every person connected to it. Everyone is included and respected in their spirituality, cultural diversity and individuality. Regardless of ability, heritage or cultural roots, our people are embraced, just as they are, and we celebrate and support life purpose within the community.

At Schlegel Villages, our hiring practices reflect our commitment to human connection and strong relationships that we strive to provide in our Villages. We do not use artificial intelligence in our screening or selection processes; applications are reviewed by our recruitment professionals who thoughtfully assess candidate’s fit with our posted opportunities, mission and values.