Talent.com

Human resources Jobs in Kitchener, ON

Create a job alert for this search

Human resources • kitchener on

Last updated: 4 hours ago

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
Full-time

Bilingual French Customer Service Advisor.As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, maki... Show more

 • Promoted

Senior Water Resources Engineer

StantecWaterloo, ON
Full-time +1

Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth.We draw from more than 20 technical specialties worldwide and are ... Show more

Delivery Driver - Electric Scooters

Equation Staffing SolutionsKitchener, Ontario, Canada
CA$38.70 hourly
Full-time +2
Quick Apply

Our client is looking for part-time and full-time Delivery Drivers who can drive throughout the city to maintain and monitor our innovative, environmentally friendly electric scooters and bikes acr... Show more

Poultry Farm Worker

Riverdale PoultryKitchener, ON, CA
CA$19.03 hourly
Full-time +1
Quick Apply

We are  RPS Hawk , a  leading poultry services company.Business Address: 6811 Line 86, Elmira, ON N3B 2Z5  Title of position: Poultry farm worker - NOC #8431 (NOC 8431)  Poultry... Show more

Conveyance/Municipal Project Manager

AECOMKitchener, Ontario, Canada
Full-time

At AECOM we balance the world’s need for safe, reliable water with protecting this critical natural resource for the future through a deep understanding of interconnected systems.Our professionals ... Show more

Human Resources Consultant

BDOCaroline St,Waterloo,Kitchener
Full-time

Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping client... Show more

Bilungual Retention Specialist (Remote)

Insight Pest Solutions CanadaKitchener, ON
CA$19.35 hourly
Remote
Full-time

Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion.If you are selected to participate in the recruitment process, please inform Human Resources of any acco... Show more

Transmission Lines (T&D) - Civil EIT

CIMA+Kitchener, Ontario, Canada
Full-time

We are looking for an Engineer to work on .With our recognized position in the Canadian market and the scope of our energy mandates across Canada, this opportunity will appeal to someone looki... Show more

 • New!

RPN - Rehab

S&R Nursing Homes Ltd.Kitchener, Ontario, Canada
Part-time

We are seeking a passionate and organized Rehab Lead to oversee the eligibility assessment and coordination of our rehabilitation program.This role will involve working closely with residents, thei... Show more

Human Resources Generalist, Kitchener

VoyagoKitchener, ON, CA
CA$55,000.00 yearly
Full-time
Quick Apply

Voyago, Transdev Ontario, is hiring a.Kitchener, Ontario office with additional coverage in other locations.Reporting to the HR Business Partner, the Human Resources Generalist is responsible for c... Show more

Customer Experience Representative

Indigo Books & MusicWaterloo, Ontario, Canada
Part-time

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy.You role model the Indigo Beliefs by being ... Show more

 • New!

Tarificateur - Programme international collectif

Company 1 - The Manufacturers Life Insurance CompanyWaterloo, Ontario
CA$85,300.00 yearly
Remote
Full-time

Responsible for evaluating International Group Benefit offerings of highest financial impact and complexity with authority up to 3,000,000 USD.Under the direction of the Head of IGP Technical & Und... Show more

Manager, Production

WoodbridgeKitchener, ON, CA
Full-time

Production Manager - Kitchener Woodbridge Foam Corp.Woodbridge is seeking a strong, hands-on.This is a key leadership role for someone who thrives in a fast-paced manufacturing environment and is p... Show more

Electrical Supervisors / Foremen (BESS Construction)

Valard ConstructionKitchener, ON, CA
CA$64.97 hourly
Full-time
Quick Apply

Our Substations group is currently looking to add.Electrical Supervisors / Foremen.Battery Energy Storage System Construction projects in the Elora and Jarvis areas on Ontario.Reporting to the Site... Show more

Human Resources Generalist, Kitchener

VoyagoKitchener, Ontario, Canada
CA$55,000.00 yearly
Full-time

Voyago, Transdev Ontario, is hiring a.Kitchener, Ontario office with additional coverage in other locations.Reporting to the HR Business Partner, the Human Resources Generalist is responsible for c... Show more

HR Operations Business Partner

Teledyne Technologies IncorporatedON,Waterloo,Canada
CA$68,600.00 yearly
Full-time

Our Company is built on employee mutual commitment and respect, enthusiasm and progress.Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc.CMOS and CCD image sensors and modular ... Show more

ServiceNow HRSD Senior Specialist

Sonova AGKitchener, Ontario, CA
Full-time

ServiceNow HRSD Senior Specialist.The ServiceNow HRSD Senior Specialist serves as the dedicated HR resource for the Human Resources Service Delivery (HRSD) module.This role partners closely with gl... Show more

Roadshow Sales Representative

Brand MomentumKitchener, Ontario, Canada
Part-time

Job Title: Roadshow Sales Representative.We are seeking 6 enthusiastic, customer-focused Sales Representative to join our team for an upcoming Costco Roadshow event.This role is all about engaging ... Show more

Conestoga - PT Stock specialist

Randstad CanadaWaterloo, Ontario, CA
Temporary
Quick Apply

Randstad Sourceright: We're in the business of connecting smart people with great jobs!.Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing ... Show more

Agent bilingue, Soutien aux comptes

Company 58 - Manulife Bank of CanadaCAN, Ontario, Waterloo, 500 King Street North
CA$52,650.00 yearly
Full-time

As part of our global team, we’ll support you in shaping the future you want to see.We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment... Show more

People also ask
Bilingual French Customer Service Advisor

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
12 days ago
Job type
  • Full-time
Job description
Bilingual French Customer Service Advisor

Job Description:

As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience! So, what does a day in life for a Customer Service Advisor look like?

Key Responsibilities:
  • Communicate with customers through inbound calls, chats and emails that have questions about the products and services offered. Agents should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided, ways to optimize and maximize service usage and retain customer.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customers' needs.
  • Troubleshoot and resolve product malfunctions that customers might have in a timely and effective manner using tools and techniques defined by the client.
  • Take a consultative approach with customers who are experiencing problems by owning the issue and resolution.
  • Assisting with product information, registrations, warranties, returns, questions regarding the websites, and reviewing promotions
  • Use multiple computer systems to research products, services, common problems and solutions offered. Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators

What are we looking for?

So, what really makes a great Customer Service Advisor? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, energetic, bold, and want to work in a customer-centric role with an amazing opportunity to make an impact on people'slives, you'll love this role!

Education & Experience
  • You're at least 18 years of age
  • You must be physically able to work in the Waterloo, Ontario Office
  • You have a High School Diploma or equivalent
  • You have at least 6 months of customer service experience and you understand the value of coaching / feedback
  • You have experience writing emails
  • You have chat experience including messaging applications or online chat platforms

Skills & Abilities:
  • You have excellent Canadian French and English communication skills, both oral and written. Native C1 level.
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive and friendly nature in every interaction with the upmost conOidence and urgency
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Working Conditions:
  • You can work between the hours of 9:00 AM and 6:00 PM EST Monday through Sunday but have some flexibility as business needs may change
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Why Choose Us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving hundreds of the world's leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:
  • $24 hourly and overtime opportunities
  • Best in class medical, dental, vision benefits
  • Refer-A-Friend
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast-growing organization
  • People focused environment where you'll make lifetime connections and friendships

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com . Personal information is handled in accordance with applicable privacy laws.

"