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Human resources Jobs in Waterloo, ON

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Human resources • waterloo on

Last updated: 6 hours ago

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
Full-time

Bilingual French Customer Service Advisor.As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, maki... Show more

 • Promoted

Senior Water Resources Engineer

StantecWaterloo, ON
Full-time +1

Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth.We draw from more than 20 technical specialties worldwide and are ... Show more

Delivery Driver - Electric Scooters

Equation Staffing SolutionsKitchener, Ontario, Canada
Full-time +2
Quick Apply

Our client is looking for part-time and full-time Delivery Drivers who can drive throughout the city to maintain and monitor our innovative, environmentally friendly electric scooters and bikes acr... Show more

Gestionnaire marketing associé, rétention/expansion – Marchés d’affinité

Company 1 - The Manufacturers Life Insurance CompanyWaterloo, Ontario
Full-time

At Manulife, our Affinity Marketing Team is committed to driving growth through strategic customer retention and expansion initiatives.We are seeking a talented Associate Marketing Manager to lead ... Show more

Poultry Farm Worker

Riverdale PoultryKitchener, ON, CA
Full-time +1
Quick Apply

We are  RPS Hawk , a  leading poultry services company.Business Address: 6811 Line 86, Elmira, ON N3B 2Z5  Title of position: Poultry farm worker - NOC #8431 (NOC 8431)  Poultry... Show more

ABI Intake Coordinator - Permanent Full Time

Traverse IndependenceKitchener, ON, CAN
Full-time +1
Quick Apply

ABI Intake Coordinator (Permanent Full Time).Traverse Independence was founded in 1975 as an agency dedicated to developing housing with support services for people with physical disabilities.Since... Show more

Directeur.trice, exécution de la transformation

Company 116 - Manulife Investment Management LimitedWaterloo, Ontario
Full-time

Director, Transformation Delivery.You’ll partner with business and technology leaders to identify and prioritize opportunities, ensure secure and compliant solutions, and drive consistent, high-qua... Show more

Human Resources Consultant

BDOCaroline St,Waterloo,Kitchener
Full-time

Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping client... Show more

Conestoga - PT Stock specialist

Randstad CanadaWaterloo, Ontario, CA
Temporary
Quick Apply

Randstad Sourceright: We're in the business of connecting smart people with great jobs!.Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing ... Show more

Health & Safety Coordinator

BWXTKitchener, ON, CA
Full-time

BWXT Canada) has over 60 years of expertise and experience in the design, manufacturing, commissioning and service of nuclear power generation equipment.This includes steam generators, nuclear fuel... Show more

Gender Research Officer

Cuso InternationalKitchener, Ontario
Permanent

This Volunteer Placement is Located in:.Open to Canadian Citizens and Permanent Residents of Canada only.The primary objective of this placement is to enhance the capabilities of the Caribbean Vuln... Show more

 • Promoted

Backend Software Engineer

Company 58 - Manulife Bank of CanadaCAN, Ontario, Waterloo, 500 King Street North
Full-time

We’re looking for a Backend Software Engineer who is motivated by delivering customer and business value and enjoys working on transformative, large-scale initiatives.In this role, you’ll contribut... Show more

Human Resources Generalist, Kitchener

VoyagoKitchener, ON, CA
Full-time
Quick Apply

Voyago, Transdev Ontario, is hiring a.Kitchener, Ontario office with additional coverage in other locations.Reporting to the HR Business Partner, the Human Resources Generalist is responsible for c... Show more

Vice President of Property and Asset Management

Kingsley Management IncKitchener, ON, CA
Full-time
Quick Apply

We are seeking a highly skilled and motivated Vice President, Property and Asset Management to lead the Property Management and Leasing teams, ensuring strong operational performance, tenant satisf... Show more

Manager, Production

WoodbridgeKitchener, ON, CA
Full-time

Production Manager - Kitchener Woodbridge Foam Corp.Woodbridge is seeking a strong, hands-on.This is a key leadership role for someone who thrives in a fast-paced manufacturing environment and is p... Show more

Human Resources Generalist, Kitchener

VoyagoKitchener, Ontario, Canada
Full-time

Voyago, Transdev Ontario, is hiring a.Kitchener, Ontario office with additional coverage in other locations.Reporting to the HR Business Partner, the Human Resources Generalist is responsible for c... Show more

HR Operations Business Partner

Teledyne Digital Imaging, Inc.ON,Waterloo,Canada
Full-time

Our Company is built on employee mutual commitment and respect, enthusiasm and progress.Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc.CMOS and CCD image sensors and modular ... Show more

ServiceNow HRSD Senior Specialist

Sonova AGKitchener, Ontario, CA
Full-time

ServiceNow HRSD Senior Specialist.The ServiceNow HRSD Senior Specialist serves as the dedicated HR resource for the Human Resources Service Delivery (HRSD) module.This role partners closely with gl... Show more

Roadshow Sales Representative

Brand MomentumKitchener, Ontario, Canada
Part-time

Job Title: Roadshow Sales Representative.We are seeking 6 enthusiastic, customer-focused Sales Representative to join our team for an upcoming Costco Roadshow event.This role is all about engaging ... Show more

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Bilingual French Customer Service Advisor

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
3 days ago
Job type
  • Full-time
Job description
Bilingual French Customer Service Advisor

Job Description:

As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience! So, what does a day in life for a Customer Service Advisor look like?

Key Responsibilities:
  • Communicate with customers through inbound calls, chats and emails that have questions about the products and services offered. Agents should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided, ways to optimize and maximize service usage and retain customer.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customers' needs.
  • Troubleshoot and resolve product malfunctions that customers might have in a timely and effective manner using tools and techniques defined by the client.
  • Take a consultative approach with customers who are experiencing problems by owning the issue and resolution.
  • Assisting with product information, registrations, warranties, returns, questions regarding the websites, and reviewing promotions
  • Use multiple computer systems to research products, services, common problems and solutions offered. Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators

What are we looking for?

So, what really makes a great Customer Service Advisor? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, energetic, bold, and want to work in a customer-centric role with an amazing opportunity to make an impact on people'slives, you'll love this role!

Education & Experience
  • You're at least 18 years of age
  • You must be physically able to work in the Waterloo, Ontario Office
  • You have a High School Diploma or equivalent
  • You have at least 6 months of customer service experience and you understand the value of coaching / feedback
  • You have experience writing emails
  • You have chat experience including messaging applications or online chat platforms

Skills & Abilities:
  • You have excellent Canadian French and English communication skills, both oral and written. Native C1 level.
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive and friendly nature in every interaction with the upmost conOidence and urgency
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Working Conditions:
  • You can work between the hours of 9:00 AM and 6:00 PM EST Monday through Sunday but have some flexibility as business needs may change
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Why Choose Us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving hundreds of the world's leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:
  • $24 hourly and overtime opportunities
  • Best in class medical, dental, vision benefits
  • Refer-A-Friend
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast-growing organization
  • People focused environment where you'll make lifetime connections and friendships

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com . Personal information is handled in accordance with applicable privacy laws.

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