Product Support

Overview

We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Technical Support. This incumbent will work in close collaboration with Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that the team can stay in line with our product roadmap. The shortlisted candidate should have high curiosity, creativity and great problem-solving skills.

Responsibilities

• Daily monitoring for system process flow and making sure everything works.
• Search any issue that can interfere with the system process flow.
• Help the operational team if there are obstacles in use of internal application system.
• Work closely with the engineering and product team for troubleshooting and solving the issue.
• Help carry out simple analysis or reporting for product needs.
• Create dashboards for monitoring and alerts.

Requirements

Seniority level

Employment type

Job function

Industries

South Jakarta, Jakarta, Indonesia

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