Program director Jobs in Kitchener, ON

Responsible for evaluating International Group Benefit offerings of highest financial impact and complexity with authority up to 3,000,000 USD.

Under the direction of the Head of IGP Technical & Underwriting takes the lead role on the high scope and complex Underwriting initiatives and projects. Lead training and development initiatives for IGP Underwriting team and other IGP functional areas on technical functions.

May participate in and lead all aspects of Network Partner auditing.

Position Responsibilities:

• Manages all aspects of underwriting process, review and recommendations for most complex cases;

• Serves as a first-level supervisor, coordinating workflow for the IGP Underwriting group;

• Provides input in performance reviews and other people-management related decisions for more junior staff;

• Serves as a subject matter expert on underwriting and technical accountabilities supporting IGP management and other IGP functional areas;

• Leads complex, large in scope, department wide projects which might include communicating with and coordinating participants with other departments;

• May manage all aspects of Network Partner review process for their assigned jurisdiction, formal appeal review and contestable claim review for applications written for Group products;

• Audit applications underwritten for Group products to ensure underwriting decisions, correspondence, and administrative processing have been followed in accordance with established guidelines and policies;

• Audit Network Partner underwriting and risk management practices to ensure they are in accordance with our established guidelines;

• Process formal underwriting appeals and complaints;

• Other duties as assigned

Key Shared Accountabilities:

• Assist management with various research projects pertaining to risk assessment and expense management

Required Qualifications:

• College graduate or business equivalent

• Typically 10 or more years of industry underwriting experience or exposure

• Expert knowledge of industry Employee Benefit underwriting standards;

• Strong knowledge of International Group Benefit offerings and landscape;

• Expert organizational, communication, and interpersonal skills;

• Expert-level analytical skills and the ability to define, research, and resolve problems;

• Expert knowledge of Employee Benefits underwriting and pricing

• Excellent ability to create and maintain customer relationships;

• Ability to prioritize own work effectively and ensure optimization of resources to handle daily and weekly workflow through the department;

• Expert ability to comprehend, retain, and apply current technical information to daily work issues;

• Serves as subject matter expert;

• Expert knowledge of Employee Benefit plans, riders, benefits;

• Expert knowledge of Multinational Group Benefits regulations and terminology

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact <.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact < for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact < for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.