Program administrator Jobs in Ottawa, ON

Job Description

MUST be located in Niagara Region - Hybrid 50%

In Depth Background Checks required for this position

POSITION SUMMARY

The Client Systems Administrator is accountable for installing, diagnosing, repairing, maintaining, and upgrading Service wide software and operating systems, second tier troubleshooting, and the overall experience for end users. This will be a Hybrid role and the person needs to be in the office for 50% of the time and remote the other 50%.

PHYSICAL / MENTAL DEMANDS

• Work may involve heavy physical effort while replacing / installing equipment as required (up to 70 lbs.)
• Work involves extended periods of strenuous visual and mental concentration
• Breakdown of computer hardware / software could result in disruption of resources for the end user
• Improperly trained or misinformed personnel could result in a substantial loss to the Service or affect the work of others through time lost in making corrections

MAJOR RESPONSIBILITIES

1. Research, develop, test, build and deploy enterprise software solutions as required, facilitating seamless enterprise wide roll out and adoption.

2. Accountable for maintaining all operating system and software maintenance, logs, and documentation as per best practice, using pro-active planning and recommendations for improvement.

3. Responsible for the maintenance and upgrade of software and operating system versions along with patch levels, security updates, monitoring, and general improvements to the performance and security of the environments.

4. Responsible for the creation of and maintenance of a corporate library of image and software packages held within the NRPS domain, ensuring accuracy and effectiveness at all times.

5. Create corporate computer images, driver upgrades, and various software packages for effective

deployment.

6. Maintain up to date inventory of software / hardware levels including licensing compliance and quarterly reconciliation reporting.

7. Perform second tier diagnosis of hardware and software issues and support tier 1 requests in times of high demand or as required by management.

8. Research, review and submit change recommendations for group policy development, efficiencies in current software builds, scripts, automation, and processes as it pertains to your area.

9. Collaborate with IT peers to ensure the desktop computing environment operates efficiently.

10. Document technical issues; recommend and present solution ideas for evaluation.

11. Record, document and maintain subsequent updates of all technical service requests via an IT Service Management application. Determine the scope of reported service requests and escalate according to established standard operating procedures. Ensure all relevant data is collected and accurate including all steps taken to reach satisfactory conclusions to service requests.

12. Advise and present solutions to internal IT groups along with training and coaching of Tier 1 staff to upgrade their knowledge and ability to support any new initiatives.

13. Participate in the IT Change Management Advisory Group and assist the group with the assessment, prioritization and scheduling of technical changes impacting the enterprise network and users.

14. Liaise with third party and PC equipment vendors for service, support, and repair of equipment and software in a timely and well documented manner.

15. Provide leadership, guidance and training to Service Desk Analyst and Computer Hardware Technician positions.

16. Other related duties as assigned.

Qualifications

JOB SPECIFICATIONS (Required Education, Experience, etc.)

troubleshooting, office automation, end user training, etc.)

NOTE : Once appointed to the position, the following requirement must be met :

Summary

WORKING CONDITIONS