Program administrator Jobs in Kelowna, BC

Payroll Administrator

Sep 9, 2026 Location:

British Columbia, CA Victoria, British Columbia, CA Kelowna, British Columbia, CA

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

POSITION OVERVIEW

The Payroll Administrator is responsible for the accurate and timely processing of payroll for employees within scope. This role ensures compliance with all statutory requirements, maintains payroll records, and supports employees with payroll-related inquiries. The Payroll Administrator works closely with HR, Financial Operations and FP&A teams to ensure that payroll operations are efficient, accurate, and compliant. This role will manage end-to-end payroll cycles, resolve payroll discrepancies, and help maintain compliance with provincial and federal legislation, and collaboration with finance and human resources.

This is a hybrid role working in-office at least 3 days a week or as required by management and business needs. Preference will be given to candidates that can work from Vancouver, Victoria, Kelowna, and Courtenay.

RESPONSIBILITIES:

PAYROLL PROCESSING & ADMINISTRATION

• Prepare and process semi-monthly payroll for salaried and hourly employees using payroll systems.
• Assist with processing payroll on a semi-monthly basis, including regular and extra pay runs, bonuses, adjustments, and special payments.
• Ensure accurate calculation and processing of employee wages, benefits, bonuses, reimbursements, vacation pay, statutory holiday pay, and payroll deductions.
• Review payroll data to ensure accuracy before payroll processing.
• Maintain and update employee payroll records, including personal information, tax forms, employment status changes, group benefits, RRSP enrollments, new hires, terminations, and leaves of absence.
• Perform payroll account reconciliations, including benefits, taxes, deductions, and other payroll-related accounts.
• Ensure payroll records are accurate, up to date, securely stored, and maintained in accordance with company policies and regulatory requirements.
• Maintain strict confidentiality of employee payroll and personal information.

CLIENT & EMPLOYEE COMMUNICATIONS

• Address, investigate, and resolve payroll discrepancies in a timely and accurate manner.
• Coordinate with supervisors and department managers to investigate and resolve payroll, timekeeping, and attendance discrepancies.
• Act as a point of contact for payroll-related inquiries from employees and management, providing clear, accurate, and professional responses.
• Respond to payroll-related inquiries from employees in a timely and professional manner while maintaining confidentiality.

PROCESS IMPROVEMENT & COMPLIANCE

• Identify gaps and implement changes to improve the efficiency, accuracy, and effectiveness of payroll policies, procedures, and processes.
• Maintain compliance with CRA regulations, BC Employment Standards, Employment Standards Act (ESA) requirements, and other applicable payroll legislation.
• Stay up to date with payroll laws, regulations, taxation requirements, and industry best practices.
• Support payroll-related projects, payroll system upgrades, testing initiatives, and process improvements to enhance efficiency and accuracy.
• Participate in training and professional development opportunities to strengthen payroll knowledge and skills.

REPORTING & DOCUMENTATION

• Assist in generating payroll reports and supporting documentation for internal and external audits.
• Assist with internal and external payroll audits by providing accurate records, reports, and supporting documentation.
• Prepare, administer, and review payroll-related reports and documents, including Records of Employment (ROEs), T4s, T2200s, WorkSafeBC reporting, year-end reconciliations, and other statutory filings.
• Ensure accurate and organized maintenance of payroll records and documentation to support compliance and audit requirements.
• Generate payroll reports for management, regulatory agencies, and other stakeholders as required.
• Additional duties and responsibilities may be added during the course of employment.

Requirements:

• 2+ years of payroll experience, preferably in a high-volume or multi-provincial environment.
• PCP (Payroll Compliance Practitioner) designation or working towards certification is an asset.
• Degree or diploma in Business Administration or Accounting or equivalent work experience.
• Experience using payroll systems (e.g., Workday, ADP Workforce Now, Ceridian Dayforce, or Payworks).
• Strong understanding of payroll legislation, statutory deductions, and compliance requirements.
• Advanced proficiency in Microsoft Excel; experience with PivotTables and VLOOKUPs is an asset.
• Exceptional attention to detail, accuracy, and organizational skills with the ability to meet strict deadlines.
• Strong analytical, problem-solving, and reconciliation skills.
• Excellent verbal and written communication skills with the ability to handle sensitive and confidential information professionally.
• Ability to work collaboratively, manage multiple priorities, and identify opportunities to improve payroll processes and efficiencies.

The salary range for this role is $60,000 to $75,000 per year. Compensation is determined by a combination of factors including a candidate’s experience, job-specific knowledge, and skills. Internal equity to ensure fairness across the organization and region/location is also considered.

Qualified candidates are invited to email their resume and cover letter to:

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.