Program administrator Offres d'emploi - Kelowna, BC

We’re all about the craft.

KF Aerospace is proud to deliver innovative aircraft services for corporate, commercial, and military customers worldwide. Launched in 1970 out of British Columbia’s beautiful city of Kelowna, KF has grown to specialize in a wide range of aviation services including maintenance and modifications, cargo operations, military pilot training and aircraft leasing. With facilities across Canada, KF is home to over 1,100 highly skilled individuals. Our passion for our craft fuels every project we touch.

JOB OVERVIEW

Reporting to the IT Operations Manager, the Senior Network Administrator is responsible for helping with the installation, maintenance, security, availability, monitoring, reporting and quality of services for the network (VoIP, LAN, WAN and Internet network environments) and servers (VM’s and physical), backups, databases, Active Directory, and critical business software programs. The Senior Network Administrator will be self-motivated, with a strong work ethic and excellent analytical, communication and interpersonal skills.

This specific role will focus on networking and MDM.

DUTIES AND RESPONSIBILITIES

• Being the technical prime in most incidents affecting Network, Server and Business Application operations
• Working with the team as technical prime on the design, redesign and implementation of configurations, connectivity and maintenance of network and servers
• Analyze and troubleshoot complex technical support incidents and problems.
• Isolate, resolve and document operational and technical problems and performance bottlenecks
• Develop and maintain network and server management procedures including the documentation of procedures for daily operational support for the network, server and application Infrastructure
• Monitor, troubleshoot, identify and remedy areas of congestion and/or degraded quality
• Secure network and server systems by collaborating with the Cyber Security Department to establish and enforce policies, and define monitoring access
• Monitoring and management of server infrastructure for continuous uptime and SLA maintenance.
• Work on daily operational tickets including incidents and service requests.
• Provide escalation support for Help Desk tickets; identify, analyze, diagnose, research, resolve and log in a ticketing system all technical issues and requests.
• Responsible for mobile device and endpoint management tools, such as MS Intune or similar enterprise level solutions
• Continuously improve delivery, security, and quality of services
• Install approved security measures and operate software to protect systems and information infrastructure; perform regular security patching and fix detected vulnerabilities to maintain high-security standards.
• Report of risks, trends and service gaps to IT leadership
• Ability to multi-task and work in a fast-paced and stressful environment
• Create and actively maintain network and collaboration technical configuration documents and topology maps
• Be proactive in identifying new network technologies and assessing its adoption
• Perform failure/root cause analysis during problem resolution process
• Deliver projects with the foresight necessary to predict and plan for future risks, identify all facets of project and ongoing maintenance solutions including hardware requirements, licensing, support services, labour requirements, and knowledge/training requirements for implementations
• Be self-sufficient with project implementations, with the ability to self-define critical tasks, schedule the necessary activities, and follow-through with the tasks required to complete projects
• Strong analytical, problem solving, and organization skills
• Ability to work independently and within a team environment
• Adhere to IT Standards
• Broader work or accountabilities may be assigned as needed.

REQUIREMENTS

• Post-Secondary Education in Computer Technology or any equivalent combination of training and experience
• 5+ years of experience in a similar role, and 8+ years of experience in IT.
• MCSE or Azure certification.
• Experience with VMWare and bare metal servers
• Experience writing scripts (PowerShell) an asset
• Understanding of ITIL
• A strong sense of personal responsibility and accountability, well developed organizational skills with special attention to detail and accuracy
• Excellent verbal and written communication, documentation, interpersonal and customer service skills
• Well-developed time management skills, with the ability to work well under time sensitive deadlines and balance multiple tasks
• Carrying a cell phone and being on-call on a rotational basis are required.
• Ability to obtain Canadian Government Level 2 secret security clearance
• Occasional travel is required
• Perform after hours work on emergency and scheduled basis; participate in on-call rotation as required
• Ability to lift/move equipment up to 50lbs. on occasion

BENEFITS

Full-Time staff benefits include (but are not limited to):

• Health and Dental
• Short & Long-Term Disability
• Health Spending Account
• Paid vacation and Personal time off
• The opportunity to bank overtime
• Pension matching plan and voluntary RRSP
• Employee & Family Assistance Program
• Free financial advice
• A bonus program based on organizational performance

SALARY

The wage band is level 10, $78,500 – $98,000 annually, depending on the knowledge and experience. Note: The salary range maximum signifies full job knowledge.