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It program manager Jobs in Toronto, ON

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It program manager • toronto on

Last updated: 21 hours ago

Program Manager

Artech LLCToronto, ON
Full-time

Location: Toronto, Ontario Hybrid .Lead the end-to-end delivery of a global VoC Measurement Evolution program.Drive the design, coordination, and implementation of a standardized, enterprise-w... Show more

Senior Program Manager

Randstad CanadaNorth York, Ontario, CA
Temporary
Quick Apply

We are seeking a Senior Program Manager to oversee the delivery of high-consequence IT and telecommunications projects within a 24x7 critical safety environment.This role is responsible for managin... Show more

Manager, Program & Events

0000050353 The Royal Trust CompanyTORONTO, Ontario, Canada
Full-time

Advisor Channel Sales (ACS) Events team, driving the strategic planning, execution, and continuous improvement of high-impact events and programs across RBC Global Asset Management (GAM) channels.Y... Show more

IT MANAGER

Kariera.Recruitment Services GreeceMessini, Greece
Full-time
Quick Apply

Mandarin Oriental, Costa Navarino, Messinia, Greece - Onsite.Mandarin Oriental, Costa Navarino.Mediterranean, is seeking an experienced.IT infrastructure, applications, and telecommunications syste... Show more

 • New!

Program Manager

MiratechToronto, Ontario, Canada
Remote
Full-time

We are looking for a Program Manager to be responsible for organizing programs and activities for our company.The Program Manager will be tasked with developing programs to support the organization... Show more

Senior Program Manager

Astra North Infoteck Inc.Toronto, ON, ca
Full-time

Job Description: Senior Program Manager.Hybrid (3 days/week onsite – Tue to Thu).Lead the end-to-end delivery of a global.Voice of Customer (VoC) Measurement Evolution.Drive the design and implemen... Show more

Program Manager 6014

FoilconToronto, Ontario, Canada
CA$47.60–CA$59.50 hourly
Full-time

Experience with pharmacy dispensed medication workflows.Experience with pharmacy dispensed medication data.Experience with the provincial Electronic Health Record.Knowledge of the Digital Health Dr... Show more

Program Manager - IT - Expert

MindlanceToronto, ON
Full-time

Job Title: Program Manager - Expert.Location: Toronto, ON (Onsite).In this role, you will collaborate across Commercial Banking and functional partners including Finance and other partners with the... Show more

IT Manager

MetCap Living Management IncToronto, ON, CA
CA$90,000.00 yearly
Full-time
Quick Apply

We are a growth-orientated company with our head office located in Toronto, Ontario and property operations in British Columbia, Ontario, Quebec, Nova Scotia and New Brunswick.IT Manager  at o... Show more

Technology Program Manager

0000050007 Royal Bank of CanadaToronto, Ontario
Full-time

The position is responsible for the planning and successful delivery of long term and / or complex technology programs in a specific business unit while leading matrixed program team members that a... Show more

Program Test Manager

Cloudious LLCToronto, ON, Canada
Full-time
Quick Apply

JD / Role</b></p> <p> </p> <p>The Program Test Manager owns the overall strategy and test governance model for the program ensuring alignment across all testing phase... Show more

Technical Program Manager

Source IntelligenceToronto, ON, CA
CA$80,000.00 yearly
Full-time

As product compliance and ESG regulations continue to expand worldwide, and consumers increasingly demand sustainable, eco-friendly products, companies struggle to collect, validate, and report sup... Show more

Manager, IT Infrastructure

Yorkville UniversityToronto, ON, CA
CA$110,000.00 yearly
Full-time
Quick Apply

Who we are At Yorkville University and Toronto Film School, we believe education is more than the pursuit of knowledge – it is a catalyst for transformation.Our mission, grounded in democrati... Show more

Project Program Cybersecurity Manager

AlstomToronto, ON, CA
Full-time

At Alstom, we understand transport networks and what moves people.From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility... Show more

IT Manager Development (Python)

The Toronto-Dominion Bank (Canada)Toronto, Ontario
Full-time

The Pricing technology team is seeking an experienced IT Manager to lead the design and delivery of an AI-enabled capability that integrates with existing models and creates a scalable, business-fa... Show more

Lead Technical Program Manager

0017 eBay Canada TechnologyToronto
Full-time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells.Our platform empowers millions of buyers and sellers in more than 190 markets around the world.... Show more

Program Manager

Active DynamicsToronto, ON, CA
CA$100,000.00 yearly
Full-time
Quick Apply

Active Dynamics is a progressive OEM supplier that designs, tests, and manufactures unique solutions for multiple systems and multiple industries.This full-service, end-to-end capabilities are pair... Show more

Senior Program Manager

Royal Bank of Canada>TORONTO, Canada
Full-time

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division.GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and ... Show more

Program Manager – Senior

Innosystech IncToronto, ON, Canada
Full-time
Quick Apply

Job Title:</b> Senior Program Manager</p> <p><b>Location:</b> Toronto, Ontario</p> <p><b>Work Model:</b> Onsite</p> <p><b>... Show more

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Program Manager

Program Manager

Artech LLCToronto, ON
30+ days ago
Job type
  • Full-time
Job description
Title: Senior Program Manager
Duration: 12 months
Location: Toronto, Ontario Hybrid

Pay Range: C$53 INC

Role Description
Lead the end-to-end delivery of a global VoC Measurement Evolution program.
Drive the design, coordination, and implementation of a standardized, enterprise-wide VoC framework to improve decision-making and link business outcomes across Canada, US, and Asia.
Report to the Director, Customer Experience Transformation within the Global Customer Experience team.
Lead execution across core workstreams, ensuring alignment, progress, and on-time delivery.
Develop and roll out a future-state VoC measurement framework including NPS, CSAT, and journey-based measurement.
Coordinate global deployment of rNPS and competitive benchmarking capabilities.
Establish and operationalize enterprise VoC standards, governance, and intake processes (including B2B measurement).
Oversee implementation of a redesigned VoC ecosystem including survey rationalization, trigger-based measurement, and dashboard rollout.
Partner with data and technology teams to resolve data quality, integration, and reporting challenges.
Implement a closed-loop listen–learn–act model including alerts, SLAs, and insight-to-action processes.
Manage cross-functional stakeholders (CX, Product, Ops, Data, Marketing, regional teams) and external partners (e.g., Medallia, Ipsos).
Drive program governance, executive reporting, and milestone tracking.


Expected Outcomes / Deliverables
Enterprise VoC measurement architecture and metric framework linked to business outcomes.
Standardized rNPS model and executive reporting across markets.
Documented VoC standards, governance model, and compliance framework.
Streamlined survey ecosystem with trigger-based measurement implementation.
Improved data quality, consistency, and reporting integration (VOICE and downstream systems).
Fully operational closed-loop feedback and action framework.


Essential Skills
5+ years in program management, CX transformation, or analytics-led change initiatives.
Proven experience leading complex, cross-market programs in financial services or similar regulated industries.
Deep understanding of VoC, NPS, and CX measurement methodologies.
Strong ability to translate data and insights into business outcomes.
Experience working with VoC platforms (e.g., Medallia) and analytics teams.
Exceptional stakeholder management and executive communication skills.
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