Program coordinator • old toronto on
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Position Overview
The Senior Program Manager (IT) is responsible for leading large‑scale, complex, multi-year technology programs that span business areas, delivery teams, and vendor partners. This role provides strategic oversight, governance, and end-to-end delivery leadership to ensure programs meet business objectives, align with enterprise architecture standards, and deliver measurable value. The Senior Program Manager drives collaboration across cross-functional teams, manages risks and financials, and ensures solutions are delivered on time, within scope, and within budget.
Key Responsibilities
Program Leadership & Strategy
· Define program vision, scope, objectives, and success measures in alignment with enterprise and business strategies.
· Develop multi-year program roadmaps, integrating business priorities, technology strategy, budget constraints, and resource capacities.
· Provide leadership across multiple concurrent projects, ensuring cohesive and coordinated delivery.
Governance & Stakeholder Management
· Establish program governance, including decision-making forums, reporting structures, and performance metrics.
· Lead communication with senior executives, business partners, and technical leadership to ensure alignment and transparency.
· Manage competing priorities and negotiate acceptable solutions across stakeholder groups.
Program Delivery & Execution
· Oversee end-to-end planning, execution, monitoring, and closure of program components.
· Drive program status reporting, including progress, risks, issues, dependencies, and budget health.
· Ensure quality assurance practices, architectural alignment, and adherence to IT policies and standards.
Financial & Resource Management
· Develop and manage multi‑year program budgets, forecasts, and investment proposals.
· Allocate and optimize resources across project teams, vendor partners, and shared services.
· Oversee procurement activities, contracts, and vendor performance.
Risk & Issue Management
· Identify, document, and mitigate program risks and issues throughout the delivery lifecycle.
· Lead escalation management, cross-team dependency resolution, and scope change control.
· Implement best practices focused on proactive risk detection, transparent reporting, and strong program control frameworks.
Leadership & Team Development
· Provide coaching, guidance, and direction to project managers, business analysts, technical leads, and delivery teams.
· Foster a culture of collaboration, accountability, and continuous improvement.
· Champion diversity, inclusion, psychological safety, and high-performance team principles.
Qualifications
Education & Experience
· Bachelor's degree in Computer Science, Information Technology, Business Administration, or equivalent experience.
· 8+ years of progressive experience in IT project/program management, including leadership of large, complex, multi-stakeholder initiatives.
· Experience in Agile, Waterfall, and hybrid delivery methodologies.
Technical & Professional Skills
· Strong understanding of enterprise IT systems, system integration, cloud technologies, cybersecurity, and solution delivery.
· Advanced skills in program planning, financial management, risk management, and governance.
· Demonstrated ability to manage vendors, contracts, and third-party delivery partners.
· Exceptional communication, negotiation, and relationship‑building skills.
Preferred Certifications
· PMP, PgMP, or PMI-ACP
· PROSCI Change Management
· ITIL
· Agile/Scrum certifications (e.g., CSM, SAFe)
Key Competencies
· Strategic Thinking
· Leadership & Influence
· Stakeholder Engagement
· Decision Making
· Change Leadership
· Problem Solving
· Financial Acumen
· Delivery Excellence
MSP Notes
Don't need to be technical themselves but should be able to liaise with IT
Location: On-site is Hybrid currently 3 days office, 2 days WFH. Eventually (no set date currently) it will go back to 5 days a week in office.
Public Sector Experience: Nice to Have
