Program coordinator • north york on
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Don't need to be technical themselves but should be able to liaise with IT
Must Haves:
· 8+ years experience Develop multi-year program roadmaps,
· 8+ years experience Oversee end-to-end planning, execution, monitoring, and closure of program components.
· 8+ years experience Establish program governance, including decision-making forums, reporting structures, and performance metrics.
Location: Up to 5 days onsite (subject to HM's discretion)
Public Sector Experience: Nice to Have
# of submissions/supplier: 3
The Senior Program Manager (IT) is responsible for leading large‑scale, complex, multi-year technology programs that span business areas, delivery teams, and vendor partners. This role provides strategic oversight, governance, and end-to-end delivery leadership to ensure programs meet business objectives, align with enterprise architecture standards, and deliver measurable value. The Senior Program Manager drives collaboration across cross-functional teams, manages risks and financials, and ensures solutions are delivered on time, within scope, and within budget.
Define program vision, scope, objectives, and success measures in alignment with enterprise and business strategies.
Develop multi-year program roadmaps, integrating business priorities, technology strategy, budget constraints, and resource capacities.
Provide leadership across multiple concurrent projects, ensuring cohesive and coordinated delivery.
Establish program governance, including decision-making forums, reporting structures, and performance metrics.
Lead communication with senior executives, business partners, and technical leadership to ensure alignment and transparency.
Manage competing priorities and negotiate acceptable solutions across stakeholder groups.
Oversee end-to-end planning, execution, monitoring, and closure of program components.
Drive program status reporting, including progress, risks, issues, dependencies, and budget health.
Ensure quality assurance practices, architectural alignment, and adherence to IT policies and standards.
Develop and manage multi‑year program budgets, forecasts, and investment proposals.
Allocate and optimize resources across project teams, vendor partners, and shared services.
Oversee procurement activities, contracts, and vendor performance.
Identify, document, and mitigate program risks and issues throughout the delivery lifecycle.
Lead escalation management, cross-team dependency resolution, and scope change control.
Implement best practices focused on proactive risk detection, transparent reporting, and strong program control frameworks.
Provide coaching, guidance, and direction to project managers, business analysts, technical leads, and delivery teams.
Foster a culture of collaboration, accountability, and continuous improvement.
Champion diversity, inclusion, psychological safety, and high-performance team principles.
Bachelor's degree in Computer Science, Information Technology, Business Administration, or equivalent experience.
8+ years of progressive experience in IT project/program management, including leadership of large, complex, multi-stakeholder initiatives.
Experience in Agile, Waterfall, and hybrid delivery methodologies.
Strong understanding of enterprise IT systems, system integration, cloud technologies, cybersecurity, and solution delivery.
Advanced skills in program planning, financial management, risk management, and governance.
Demonstrated ability to manage vendors, contracts, and third-party delivery partners.
Exceptional communication, negotiation, and relationship‑building skills.
PMP, PgMP, or PMI-ACP
PROSCI Change Management
ITIL
Agile/Scrum certifications (e.g., CSM, SAFe)
Strategic Thinking
Leadership & Influence
Stakeholder Engagement
Decision Making
Change Leadership
Problem Solving
Financial Acumen
Delivery Excellence
