Customer engineer Jobs in Markham, ON
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Customer engineer • markham on
Last updated: 1 day ago
Reporting to the Program Manager Customer Experience is responsible for monitoring coordinating and providing responses to emails and feedback received through the email channel and ; investigatin...Show moreLast updated: 30+ days ago
Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies.Handle direct returning incoming calls as a result of outbound activities.
Follow up on customer issues ...Show moreLast updated: 30+ days ago
Bei Magna erwartet dich ein spannendes und dynamisches Arbeitsumfeld, in dem du dazu beitragen kannst, marktfhrende.Wir investieren in unser Personal und bieten ihm die Untersttzung und Ressourcen,...Show moreLast updated: 30+ days ago
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
Previous work experience where you worked in-person w...Show moreLast updated: 6 days ago
Personal & Commercial Banking.TD is committed to providing fair and equitable compensation opportunities to all colleagues.
Growth opportunities and skill development are defining features of th...Show moreLast updated: 30+ days ago
Lead Customer Project Support Engineer (Protection / Panel Design).In just three decades, ALTEN has become a global leader in Research & Development, Engineering, IT Services, Life Sciences, and Netw...Show moreLast updated: 17 days ago
Customer Account Specialist II, Customer Assistance.Work Location : Markham, Ontario, Canada.Daily schedule 8 am–9 pm Monday‑Friday, with rotating Saturdays.
Hybrid work : 95 % remote after training; ...Show moreLast updated: 1 day ago
Get AI-powered advice on this job and more exclusive features.TD is committed to providing fair and equitable compensation opportunities to all colleagues.
Growth opportunities and skill development...Show moreLast updated: 3 days ago
Were looking for brilliant thinkers to join our #Rocketeers.If youve ever wondered what its like to work in a place where people enjoy their work and where talent is more important than the title t...Show moreLast updated: 24 days ago
About Primerica : At Primerica Financial Services, we are committed to helping families and individuals achieve financial independence.
We provide education, tools, and financial products that empowe...Show moreLast updated: 30+ days ago
Wellington St W #1620, Toronto, ON M5K 1J5, Canada.Posted Friday, September 12, 2025 at 4 : 00 AM.Are you passionate about success and want to grow your future with an innovative and growing company ...Show moreLast updated: 21 days ago
York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041.
Our geography which is comprised of ...Show moreLast updated: 30+ days ago
We are looking for a motivated Customer Service Representative to join our team in Thornhill, Ontario.This contract-to-permanent position offers an opportunity to contribute to a dynamic service-or...Show moreLast updated: 7 days ago
Join our Lease Maturity team at SCI Lease Corp, where we are actively engaged in leasing Alfa Romeo, Chrysler, Dodge, Jeep, RAM, and Maserati vehicles.
We are looking for a Bilingual Customer Servic...Show moreLast updated: 30+ days ago
Customer Service Representative – Heilind Electronics.The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while ...Show moreLast updated: 6 days ago
Customer Support Analyst for As a • •CustomerSupport • • • •Analyst • •you will be a part of the Jonas Construction support team.
You will be responsible for providing support for Jonas Construction ERP Sof...Show moreLast updated: 1 day ago
Continue with Google Continue with Google.At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies.We invest in our employ...Show moreLast updated: 30+ days ago
This range is provided by Westpoint Acquisitions.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
We’re Hiring : Customer Solutions Specialist – N...Show moreLast updated: 30+ days ago
Customer Relation Coordinator
ABOUT THE ROLE Reporting to the Program Manager, Customer ExperienceRichmond Hill, Ontario, CanadaFull-time
Customer Outreach Specialist
ChubbMarkham, York Region, CAFull-time
- Promoted
Customer Quality Engineer
Magna International, IncMarkham, ON, CanadaPermanent
Customer Service Representative
RB Global Inc.Whitchurch-Stouffville, ON, CAFull-time +1
Customer Account Specialist III, Customer Assistance
TD BankMarkham, Ontario, CanadaFull-time
Lead Customer Project Support Engineer(Protection / Panel Design)
ALTEN CanadaMarkham, York Region, CAFull-time
Customer Account Specialist II, Customer Assistance
TDMarkham, York Region, CAFull-time
Customer Account Specialist II, Customer Assistance
TD SecuritiesMarkham, York Region, CAFull-time
Customer Success Manager
ScalePadMarkham, Ontario, CanadaFull-time
Customer Service Representative
Primerica Financial ServicesNorth York, Ontario (ON), CAPermanent
Customer Experience Advisor
Connex Telecommunications Inc.Richmond Hill, York Region, CAFull-time
Customer Experience Associate (Customer Service Representative)
York RegionRichmond Hill, Ontario, CanadaFull-time
Customer Service Representative
Robert HalfRichmond Hill, ONPermanent +1
Quick Apply
Bilingual Customer Services
SCI Lease CorpMarkham, York Region, CAFull-time
Customer Service Representative
Heilind ElectronicsMarkham, York Region, CAFull-time
Customer Solution Analyst
EWS GroupMarkham, York Region, CAFull-time
Customer Quality Engineer
Magna InternationalMarkham, York Region, CAFull-time +1
Customer Solutions Specialist
Westpoint AcquisitionsRichmond Hill, York Region, CAFull-time
- Vancouver, BC (from $ 91,945 to $ 156,000 year)
- Montreal, QC (from $ 74,144 to $ 155,163 year)
- Old toronto, ON (from $ 90,985 to $ 154,944 year)
- Toronto, ON (from $ 90,985 to $ 154,648 year)
- Kitchener, ON (from $ 112,535 to $ 154,642 year)
- Victoria, BC (from $ 75,000 to $ 152,067 year)
- Calgary, AB (from $ 80,000 to $ 142,843 year)
- Edmonton, AB (from $ 116,164 to $ 139,548 year)
- Mississauga, ON (from $ 75,625 to $ 130,982 year)
- Markham, ON (from $ 75,000 to $ 128,802 year)
Customer Relation Coordinator
ABOUT THE ROLE Reporting to the Program Manager, Customer ExperienceRichmond Hill, Ontario, Canada30+ days ago
Job type
- Full-time
Job descriptionSuccessful completion of a College Diploma in Business Administration or a related field or approved equivalent combination of education and experience. Minimum three (3) years demonstrated experience in a call centre / customer service environment including experience in writing a variety of communication pieces such as reports responding to complaints correspondence for all levels of management elected officials etc. Must have demonstrated complaint resolution experience including Customer Relationship Management (CRM) knowledge and experience and training adult learners. Strong analytical skills to identify trends and statistics strong attention to detail. Strong project management organizational communication interpersonal decision making and problem-solving skills. Experience identifying process improvements and innovation. Demonstrated ability in the Regions leadership / and core competencies. Knowledge of needs assessment techniques and simple program development. Highly developed written and verbal communication skills to prepare reports and to convey issues and concepts in a convincing and easily understood manner to the public elected officials etc. and to address and resolve issues and complaints while dealing with irate clients. Strong presentation organizational and research skills while demonstrating good judgment. Computer literacy utilizing MS Office software applications and ability to learn various computer applications (e.g. Agent Info CAD / AVL Mobile statistics complaint tracking applications). Working knowledge of Excel and formulas required. Ability to deal positively with internal / external clients while fostering cooperative and collaborative customer focused working relationships. Strong ability to develop relationships and work in a welcoming and inclusive environment where diversity is celebrated and where everyone can develop to their full potential. Ability to travel to off-site locations as required. Ability to work outside normal business hours as required.
Description
ABOUT THE ROLE
Reporting to the Program Manager Customer Experience is responsible for monitoring coordinating and providing responses to emails and feedback received through the email channel and ; investigating coordinating and providing responses to customer complaints and inquiries received from the public municipal and regional politicians staff etc.; resolving escalated customer issues as reported in Corporate Customer Relationship Management (CRM) software solution; liaising with department staff to ensure consistent messaging and responses; updating call centre staff on issues pertinent to the information they provide to the public; analyzing reporting and presenting management with statistics from the CRM system; assessing staff training needs for the CRM system and designing and facilitating training sessions; making recommendations on system improvements.
WHAT YOULL BE DOING
- Monitors and maintains generale-mail channels and feedback on a daily basis including prioritizing tracking in the CRM system administration and functionality.
- Consults with department staff to provide customers with accurate responses through email.
- Analyzes email feedback and CRM data to identify trends; make recommendations for service improvements to staff ensuring customer satisfaction measurables are met.
- Identifies changes required to the CRM system to ensure the system is optimized for staff needs.
- Prepares develops and facilitates CRM training for new employees.
- Provides guidance to Customer Service Staff on usage of the CRM system including staff coaching and direction for entering customer complaints; ensures customer concerns are documented and forwarded to the appropriate section for investigation / resolution.
- Liaises with Department staff on customizing functional areas of the CRM system and with Operations staff regarding on-going issues and follow up.
- Liaises with functional Department staff on various issues and responds to letters received from municipal / regional politicians and from the media as needed.
- Performs other duties as assigned to meet Branch and Departmental objectives.
WHAT WERE LOOKING FOR
Required Experience :
IC
Key Skills
Arabic Speaking,Automation,Business Management,DCS,Facility Management
Employment Type : Full Time
Experience : years
Vacancy : 1