Engineer - Customer Quality Engineering

Company :

Qualcomm CDMA Technologies, Y.K.

Job Area :

Engineering Group, Engineering Group >

Quality Assurance Engineering

General Summary : Job description

• Focal point for Quality questions, issues and communication with assigned strategic customers.
• Coordinate customer Quality issues and communications for assigned strategic customers across all customer locations.
• Front-line customer communication channel for any Quality, reliability and manufacturing issues. Establish relationship with key customer contacts. Schedule regular visits to customer headquarters and manufacturing sites including contract manufacturing site. Daily / weekly / monthly reports and / or calls as required.
• Provide technical support to customers for better manufacturing with their products including onsite manufacturing support as needed, to reduce No Fault Found, to reduce mechanical damage, reflow issues, etc. to provide reliable trouble shooting techniques & tools.
• Support customer’s part qualification including PPAP preparation.
• Support factory audit and to be ready to travel.
• Define priority among customer corrective actions to be taken and guide implementation.

Skill / experience

Minimum Qualifications :

Hands on knowledge / application of Quality tools, statistics and problem solving techniques.

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